Caseworker

As a Caseworker, you will provide structured, tailored support plans based on holistic assessments for individuals affected by crime. You will make initial contact with victims via the telephone, then tailor the support to them explaining our services, and assessing the impact of crime. Your responsibilities will include developing, delivering, and monitoring safety and support plans, providing resources, interventions, and information to service users.
As a Caseworker you will:Manage a caseload of self-referred & referred service users, providing information & advocacy to help them navigate the criminal justice process.Conduct risk & needs assessments, ensuring each victim receives tailored support & information.Identify barriers to accessing services & work with partners to provide ongoing support.Keep accurate & confidential case records on a bespoke case management systemMake calls to offer support to victims of domestic abuse, delivering immediate support. Develop, deliver and monitor safety and support plans for those affected by crime who accept ongoing supportLiaise and actively engage with other local providers to share information on the VS service offerWork as part of a team with staff and the volunteer team to provide a seamless service to clients

You will have an understanding of the impact of crime on victims & experience in delivering services within a statutory, voluntary, or multi-agency setting. Experience in managing a caseload and of completing risk & needs assessments would be beneficial.
You will need:Strong written & verbal communication skills.Strong IT skills, including the ability to navigate and utilise bespoke case management systems effectively and an ability to use Microsoft Office applications to a high standardGood organisational & time management skills, able to manage competing needs and priorities.To work effectively both as part of a team & independentlyTo develop & maintain partnerships with internal & external organisations.The ability to maintain professional boundaries & confidentiality.Personal resilience to manage exposure to highly emotional or sensitive demands of the roleThis role involves regular travel through Hampshire and due to the location, a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability, please indicate this in your application in your personal statement so we can explore the feasibility of alternative
arrangements.
If you are passionate about supporting victims of crime and have the necessary skills and experience, we encourage you to apply.

Job DescriptionWe are seeking a dedicated and compassionate Caseworker to join our Domestic Abuse team based at our office in Basingstoke. This role is fully office based and regular travel throughout Hampshire will be required.What we offer
At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:Flexible Working Options. Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.Birthday Leave: An extra day off for your birthday.Pension Plan: 5% employer contribution.Welcome Bonus: £500 on successful completion of probation period.Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.Wellbeing Support: Employee assistance programme and wellbeing support.Inclusive Networks: Access to EDI networks and colleague cafes.Sustainable Travel: Cycle to work scheme and season ticket loans.Career Development: Ongoing training and support with opportunities for career progression.