The Urgent Care Service are a team of Doctors Nurses AHP's and health care assistants that provides short term urgent health care support to people in order for them toremain in their own homes or to facilitate early hospital discharges.The Urgent Care Service (UCS) are looking for 3 enthusiastic and adaptable Caseload Assistants to join our caring and progressive teams in Deal, Canterbury and Ashford. We arelooking for applicants who have good organisational and coordination skills and share the CARE values of the trust. You must be able to work cohesively within a diverse close-knitteam and be able to implement systems and processes that ensure efficient and robust care is delivered to patients in their home environment.Due to the challenging nature of the work we require individuals who can operate in a confidential and professional manner, possess excellent communication skills, including theability to listen and, adapt their working practices when needed in a balanced, Please see the recruitment pack for a full Job summary however, as a Band 3 Caseload assistant you will be supported to primarily: Work closely with the Locality Clinical Leads with the day to day running of the team. Ensuring that patient visits are booked in and allocated in an efficient way. Ensuring staff handovers occur in a robust fashion Use a variety of Electronic systems including Microsoft excel, Word, Teams and our electronic patient record Rio. Regularly Work within our single point of access team (SPOA) in person and/or remotely. Liaise with the Caseload coordinators in managing the incoming referrals to the team, Offering cover to the other locality teams/coordinators when needed. Perform basic triages of patients using clinical led algorithms. Work across sites within East Kent when necessary., The data we collect helps us to ensure we are attracting diversity in our applicants, that all our colleagues have equitable access to career opportunities and supports us on our journey to being a Great Place to Work

way, Successful applicants will have the willingness to undertake a varied shift pattern over a 7 day working week, including some bank holidays and weekends and as occasionalworking across sites is needed, applicants are required to have a full UK driving licence and a vehicle to use., As a flexible working friendly organisation, we want you to be able to work in a way that is best for us, for our patients and for you. Talk to us about a flexible working arrangement that won't involve sacrificing time for personal interests or family commitments. We'll support you to work flexibly in a way that will suits us both

Rated 'outstanding' by the CQC, we've got a passion for delivering high standards of patient care and excellent services to improve the health of our communities. To do this we need outstanding people who share our values compassionate Aspirational Responsive Excellent