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Case Progression Officer

Ministry of Justice, City of Westminster

Case Progression Officer

£33551-£35564

Ministry of Justice, City of Westminster

  • Full time
  • Temporary
  • Onsite working

Posted 2 weeks ago, 9 Jul | Get your application in now before you miss out!

Closing date: Closing date not specified

Job ref: 8a2a8dc586624355b78454fa51b25f84

Location ref: City of Westminster

Full Job Description

  • Responsible for and assisting with, case management decisions on family matters which will progress our Family Improvement Plan.
  • Working closely with other individuals involved in the court process - including the judiciary, colleagues from HMCTS, Cafcass and local authorities to manage cases through the court in an efficient and collaborative way.
  • Assisting with ensuring all reporting data is updated to illustrate the progress of our Family Improvement Plan., Operations
  • Lead the implementation of efficient and consistent administrative practices, procedures, and standards, implementing solutions to identified problems.
  • Monitor key performance areas, analysing performance trends and making recommendations for improvement to the Delivery Manager.
  • Conduct ongoing reviews of procedures and work practices and manage the implementation of new initiatives and legislation.
  • To provide written and verbal advice to queries from staff and HMCTS users.
  • Contribute to the delivery of operational, performance and service standard targets.
  • Provide statistical data for the management team and judiciary.
  • Deal with any accommodation issues that arise and liaising with estates/ facilities and/or contractors as needed.
  • Contribute to the Family Improvement Plan and the wider Business Plan
  • Monitor and proactively report on HMCTS assurance programme and contribute to ongoing development.
  • Ensure the risk management system and standards are applied by all staff in line with HMCTS/MOJ policy.
  • Ensure Governance and Assurance around the safe and secure receipt, accounting and transfer of both money and personal data.
  • Alert others, as appropriate, to risks which are not capable of local resolution.
  • Deputise for the Delivery Manager, as necessary.
  • Deal with customers and complaints and address root causes of complaints.
  • Apply Continuous improvement principles, tools, and techniques to working practices to improve efficiency of operations.
    • Case Progression
  • Assign responsibilities for action and monitoring progress against plans.
  • Plan, co-ordinate and organise training and development for staff. Ensuring that learning development needs of all staff, including inductees, are identified, and met.
  • Take a lead in employee engagement activities to maintain good working relationships with staff and to improve service delivery and staff morale / motivation. Review open case load, prioritising the oldest cases, keeping an up-to-date record.
  • Identify any outstanding tasks (i.e. chase a report/statement or outstanding order)
  • Liaise with CAFCASS and Judiciary regarding any future hearing dates.
  • List cases across the court estate where appropriate.
  • Draw up and send out additional orders and notices of hearings.
  • Ensure case details are kept up to date.
  • Give directions to stakeholders on requirement to progress case, where appropriate
    • Calculations and analysis
  • Identify and implement solutions to local problems, referring more complex problems to a Delivery Manager.
    • Communicating with the public, the judiciary, other court users and representatives of other agencies and organisations
  • Maintain effective working relationships with the judiciary, supporting agencies, voluntary and user groups. Working with agencies to improve the level of service offered to users.
  • Provide feedback to staff, judiciary and other stakeholders on performance against targets.
  • Think beyond own area of responsibility, considering wider policy and organisational implications of issues.
    • Specialisms
  • Have a working knowledge of functions undertaken within the Cluster, to support the development and review of policies and procedures.
  • Provide specific functions as directed by line management in line with the SOP for providing that service.
    • Accountability
  • Reporting to a Delivery Manager.
    • Other duties The post holder is required to work in a flexible way and undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility of this post. Travel
  • You will be required to travel across multiple sites, notably Central Family Court, East London Family Court and West London Family Court
  • All Case Progression Officers will be expected to work at least two days per week from First Avenue House, High Holborn.
    • Further details New recruits to the Civil Service joining MoJ are expected to join at the band minimum. These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public. Standard full time working hours are 37 hours per week. HMCTS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ's Flexible Working policy. Fixed term appointments (FTA) on promotion MoJ employees may apply for FTA opportunities in MoJ that are advertised at a higher grade than their current substantive grade. Where an employee accepts an FTA on promotion, this promotion will be temporary, and the employee will revert to their substantive grade upon return to their home business area, as per the loan policy for OGD loans. Before applying, employees must seek approval from their line managers to ensure they can be released for the duration of the FTA and can return to their substantive role at the end. If there is no role available at the end of the FTA, the employee will be subject to redeployment and potentially redundancy procedures. Loans/Detached Duty The terms of the loan or detached duty will be agreed between the home and host department and the Civil Servant (candidate). This includes grade on return. Prior agreement to be released on a loan or detached duty basis should be obtained before commencing the application process. Lead Criterion: Statement of Suitability. A sift based on the statement of suitability may be held if a large number of applications are received. Skilled Worker Visa This role is not eligible for new Skilled Worker visas in accordance with the current immigration rules. From 22 July 2025, the Government introduced changes to the Skilled Worker visa route. The department cannot consider sponsoring you for this role unless you have held a Skilled Worker visa prior to the 22 July 2025 changes. If you have held a Skilled Worker visa continuously, please raise this during your vetting checks and eligibility will be assessed in accordance with the immigration rules and transitional provisions in place. If you are applying for this role and you have not held a Skilled Worker visa prior to the 22 July 2025 changes, you will need to consider your options for obtaining and/or maintaining your right to work in the UK in light of these changes. Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom. The Department will continue to comply with UK Immigration Rules applied in the UK and Civil Service. You can read more about Skilled Worker visas and the eligibility criteria here. Additional Information Working Arrangements & Further Information The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity. Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone's circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review. For nationally advertised role: all successful candidates will be appointed to the nearest viable office nearest to their home postcode and on its respective pay scale. This will be at either a HQ building (subject to desk allocation, a Justice Collaboration Centre (JCC) or a Justice Satellite Office (JSO) - See Map. All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity). For current MoJ employees, your base location will need to be changed to the nearest viable office (to your home postcode), either at a HQ building, JCC or JSO within the National Office Network and moved its location's respective pay scale (any legacy arrangements/locations will need to be amended). Some of MoJ's terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made. MoJ candidates who are on a specialist grade, will be able to retain their grade on lateral transfer. All candidates who are currently in receipt of Mark Time / Pay Protection should ensure they are familiar with the new policy on permanent and temporary promotion which can be found on the employee intranet. Flexible working hours The Ministry of Justice offers a flexible working system in many offices. Standard full time working hours are 37 hours per week. MoJ welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ's Flexible Working policy., Interviews are expected to take place mid August 2026. Subject to change Behaviours Seeing the Big Picture Communicating and Influencing Delivering at Pace Strengths Strengths will be assessed but these are not shared in advance. To learn more about Strengths and how they are assessed please click here. Level of security checks required DBS Basic

  • Ability to self-motivate, with the ability to collaborate with a wide range of colleagues and stakeholders.
  • Experience of working in an administrative role in a customer focussed environment.
  • Proficient with IT and Microsoft Software packages
  • Excellent communication and organisational skills

    HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. We provide support for the legal system across England and Wales, along with non-devolved tribunals in Scotland and Northern Ireland, ensuring justice works for everyone.
    • Our Justice system defends our fundamental rights and freedoms. It is a cornerstone of our modern society. It protects some of the most vulnerable people in our communities, from families in crisis to claimants and commercial businesses. We have a responsibility to deliver a Justice system that is accessible to everyone and operates efficiently., The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy. A Great Place to Work for Veterans The "Making the Civil Service a Great Place to work for veterans" initiative includes a guaranteed interview scheme to those who meet the minimum criteria to provide eligible former members of the Armed Forces with opportunities to secure rewarding jobs. Allowing veterans to continue to serve their country, and to bring highly skilled individuals with a broad range of experience into the Civil Service in an environment, which recognises and values your previous service in the Armed Forces. For further details about the initiative and eligibility requirements visit: https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans

    The MoJ offers a range of benefits: Annual Leave Annual leave is 25 days on appointment and will increase to 30 days after five years' service. There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis. Pension The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best. Training The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities. Networks The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees. Support
  • A range of 'Family Friendly' policies such as opportunities to work reduced hours or job share.
  • Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
  • For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on www.GOV.UK or Childcare Choices. You can determine your eligibility at https://www.childcarechoices.gov.uk/.
  • Paid paternity, adoption and maternity leave.
  • Free annual sight tests for employees who use computer screens.
    • Working for the Civil Service The Civil Service Code sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order
  • To Transformative Business Services (Monday to Friday 8am - 6pm) or e mail moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk);
  • To Ministry of Justice Resourcing team (resourcing-management-office@justice.gov.uk);
  • To the Civil Service Commission (details available here)
    • As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.

Direct job link

https://www.jobs24.co.uk/job/case-progression-officer-127086787

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Ministry of Justice

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