Case Officer - Appointeeship & Deputyship

This is a money management role. As a Case Officer in the Appointeeship & Deputyship team you will be supporting some of our most vulnerable service users who do not have the mental capacity to manage their own finances. You will care about making a real difference for people by safeguarding their finances and supporting individuals to remain independent by maximising their income and capital. This can cover dealing with everything from paying household bills to selling property or investing capital. You will be working with minimal supervision, managing a case load where you will be responsible for the financial affairs for our clients. This will involve acting as a Corporate Appointee for our clients and making sure they receive their full entitlement to benefits. You will ensure that accounts are operating efficiently and that savings levels are monitored as well as completing detailed financial information that can be used for financial assessment, debt management or reporting purposes. In addition to the above, you will liaise with external companies such as utility providers, on behalf of our clients, and create accurate financial reports which are submitted to the Office of the Public Guardian. An enhanced DBS check is required for this post.

• Education to GSCE/NVQ Level 2 or Substantial, demonstrable, and relevant experience of managing a caseload involving dealing with queries and correspondence from the public and experience of working with a computerised financial data management system.
• working with computerised financial and data management systems and Microsoft Office or equivalent software
• The ability to effectively communicate in writing and converse at ease with customers and provide advice in accurate spoken English.
• Knowledge and understanding of the Welfare Benefits system. Knowledge of Adult Social Care policy and practice.
• To be able to work without direct supervision and manage own time effectively to ensure tasks are accurately completed and deadlines are met, acting with high levels of trust and personal accountability.
• Demonstrable understanding of the importance of confidentiality, data security and management.
• An understanding of and commitment to Equal Opportunities and be able to perform all duties and tasks with reasonable adjustment, where appropriate, in accordance with the provisions of the Equality Act 2010.
In addition, we also expect you to share our commitment to our values and to delivering accessible and inclusive services which meet the needs of all of our residents. You will be asked to demonstrate your understanding of these commitments as part of the selection process., Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .

If you share our passion to make a difference for the people of Leicestershire, we'd love to hear from you. Click the apply button to submit your application, ensuring that you upload a supporting statement that explains how you meet the criteria listed in the 'About You' section above. Without this information, we won't be able to assess your suitability for the role, and your application will be rejected. For tips on how to write your statement, see the How to Apply section on our career site.