Case Management Support Officer

The role includes providing support and assistance to people who have approached the Council seeking housing advice. To support the service and customer to complete relevant forms required either to progress their application or to remain in their current accommodation.
To support the service to undertake initial assessments and triage approaches to the Council in line with the Homeless Reduction Act 2017 and related legislation. To work in line with the Council's policies and procedures.
To deliver service within the specified function or functions. Ensure that these services are delivered within the Council's framework of quality standards, performance targets, budgetary control and legislative requirements.
Proactively contribute towards being an exemplary social landlord in line with Regulatory requirements by, acting in line with professional standards, being the main point of contact, responding to concerns and leading engagement activities that empower customers (tenants', leaseholders, licensees, and residents) to shape services. Keep residents informed, promote community involvement, and ensure follow-up on all actions and communications.
A Standard check will be undertaken with the Disclosure and Barring Service to ensure that the successful candidate has no relevant convictions.
The deadline for applications will be midnight on the closing date shown in the advert details.
Information for applicants on Local Government Reorganisation
The Council is going through a major change as part of Local Government Reorganisation (LGR) and devolution. This means that the district and borough councils in Hertfordshire will be replaced by a smaller number of new unitary councils.
The aim is to make local government simpler and more efficient, improve services for residents, and bring decision-making closer to the communities we serve.
What this means for you
If you join Dacorum Borough Council between now and 31 March 2028, you will move to a new organisation on 1 April 2028. Your role will transfer to the new authority, but the way you work and who you report to may change.
While this may be different from what you are used to, it is also a rare and exciting opportunity to join Dacorum at a time of real change.
You will have the chance to help shape the future of local services and be part of building something new.
The new unitary councils will create opportunities for innovation, growth, and better public services. They will offer a more joined-up and forward-looking working environment for employees.
We are committed to supporting our staff and continuing to deliver high-quality services for residents throughout this change. Together, we are building a better future.
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