Case Handler

We are working closely with Southern Housing to assist with the appointment of a Case Handler ,on a 5-months contract, highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration., Case Handler is responsible to support the delivery of Southern Housing's Reactive Repairs service, with a specific focus on damp and mould cases that do not present an immediate health hazard. The successful candidate will provide high-quality administrative and case management support, ensuring cases are managed efficiently from initial report through to resolution. Responsibilities:

• Manage an allocated caseload of non-hazard damp and mould cases from initial enquiry through to resolution.
• Ensure cases progress within agreed service standards and legislative timescales, escalating concerns where appropriate.
• Prepare correspondence, reports, and administrative documentation relating to case management activities.
• Contribute to continuous improvement by identifying opportunities to enhance case management processes and customer service.
• Undertake any additional administrative or clerical duties appropriate to the role.
  
  Good standard of general education (GCSEs or equivalent, including English and Mathematics)., Previous experience in an administrative, clerical, or case handling role.
• Experience working directly with customers, preferably within the public sector, housing, or property services.
• Experience managing multiple cases while maintaining accurate records and meeting deadlines.