Case Handler

Pinnacle Group are looking for a Case Handler to provide support to the team to ensure the delivery of a consistent, customer focused service. In this role you will manage a caseload of service families who need wrap around care, providing daily check ins, regular updates and acting as a point of contact throughout their case management experience. Responsibilities include managing cases through to completion, attending meetings with RAMS providers to gain further insight into individual cases. Pinnacle Service Families manages 49,000 military family homes across the UK - one of the largest and most significant contracts within Pinnacle Group. Delivered on behalf of the Defence Infrastructure Organisation (DIO), part of the Ministry of Defence, our work supports service families by providing well-managed services and advocating for their needs in everything we do. Our Homes Division delivers trusted housing management services across Affordable, Private Rented and Leasehold properties. We work with local authorities, registered providers and investors to support thriving communities. This is a full-time, hybrid role requiring 2 days in the office on Mondays and Wednesdays. The role is Monday-Friday 8.30am-4.30pm.,

• Reviewing submissions to the case management inbox and retrieving data from shared systems to collate a background narrative to present to RAMS counterparts.
• Consistently communicating with families throughout the lifespan of their case with case management, scheduling regular check ins and reaching out where there has been progression with their case.
• Running reports from NEC to aid proactive case addition
• Acting as an advocate for service families experiencing the impact of case management.
• Monitoring the case management inbox and distributing emails according to individual workload.
• Exporting data from Defence Share to collate task lists for the team.
  
  Attention to detail: able to develop and implement multiple consistent processes in line with policy and contract requirements.
• Customer Service: able to proactively put the customer first and objectively assess complaint investigations.
• Organisation and time management: able to meet multiple deadlines.
• Programme management: able to oversee several simultaneous projects, identify dependencies and work collaboratively to deliver objectives., Disability Confident
About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .

Pinnacle Group is a market-leading national provider of housing, neighbourhood and workplace services. With over thirty years of experience, we deliver expert, place-based management and maintenance solutions that enhance the everyday lives of the communities we serve.

In addition to statutory benefits such as sick pay, maternity/paternity leave, a pension scheme, and annual leave, we offer a wide range of additional benefits tailored to your role and business area, including:
• Maternity/paternity packages
• Flexible Working Arrangements
• Life Assurance
• Enhanced Pension Scheme
• Additional Annual Leave
• Private Medical Insurance
• Cycle to Work Scheme
• Employee Assistance Programme
• Retail Discounts
• Childcare Assistance
• Season Ticket Loans
• Sick Pay Schemes
• Personal Development Plans