Carrier Delivery Coordinator

As a Carrier Delivery Coordinator, you'll play a key role in delivering brilliant service to our business customers by managing orders after sale through to successful installation. Acting as the central point of coordination, you'll ensure smooth delivery of connectivity solutions, keeping customers informed and confident every step of the way. In this role, you'll collaborate with a wide range of teams, suppliers and internal stakeholders to drive delivery performance against agreed SLAs. You'll take ownership of resolving challenges, managing risks and escalations, and continuously improving the customer experience while supporting wider provisioning activity across the team.

• Experience managing customer orders or service delivery within a B2B environment
• Understanding of provisioning processes and service delivery against SLAs
• Proven ability to manage and resolve complex customer issues and escalations
• Excellent communication skills with the ability to engage internal and external stakeholders
• Ability to coordinate multiple workstreams and manage competing priorities
The other stuff we are looking for We'd also love you to bring:
• Experience working with process driven software and MS Outlook based communication.
• Strong negotiation and influencing skills
• Ability to identify and drive process improvements
• Experience coaching or supporting colleagues on complex delivery tasks
• Customer-focused mindset with a passion for delivering excellent service
  
  At Virgin Media O , we connect people to the moments that matter most. Virgin Media leads the UK for broadband reliability, speed and overall performance, while O keeps people connected on the move with award-winning coverage. We're also proud to be named one of the Financial Times Top 500 Best Employers for 2026, based on one of the UK's largest employee satisfaction surveys. Join us and you'll be part of a team that stays curious, positive and focused on making life easier for our customers and each other. We're investing in the future of connectivity, from expanding next-generation 5G to exploring satellite-supported solutions that help reach rural communities and hard-to-connect places. You'll work with people who back good ideas and give you plenty of room to grow. So if you're looking for a place where you can feel supported, trusted and genuinely valued, you'll feel right at home here.
Our ways of working We're a flexible-first organisation, because we know people do their best work when they have choice and clarity. To support meaningful collaboration, we ask everyone to spend at least eight days a month connecting with each other in person.That doesn't just mean time in the office - it could be team meetings, offsites, volunteering days, cross-functional projects, or away days. What matters is making those moments count - so when we come together, it benefits everyone . Accessible, inclusive and equitable for all We believe a better tomorrow starts with the choices we make today. That means moving the dial on diversity, building equity into everything we do and putting inclusion at the heart of our business. Virgin Media O is an equal opportunities employer and we work hard to remove bias and barriers. We want every person who joins us - and everyone thinking about joining us - to feel seen, heard and supported. When you work with us, you'll have access to our award-winning employee network groups. These communities bring people together, champion allyship and create uplifting spaces where you can learn, share and feel part of something bigger. They play a big role in helping people feel connected from day one. The must haves In order to be considered, you must have the following experience

We know life isn't just about work, so our benefits are built to support you in the moments that matter. You'll get Bupa healthcare, wellbeing support, life cover, a pension and generous holiday -plus your birthday off. And there's more! Enjoy some extra perks on us, with optional electric vehicle lease and Cycle2Work schemes, dental insurance, neurodiversity assessments, and brilliant discounts on broadband, TV and mobile. You'll even get access to the Virgin Family platform and the O Priority app, with exclusive rewards, experiences and chances to attend events at The O and beyond.