The job holder has a key role in managing the provision of support to all of Cambridge International customers, including centres, agents, candidates, teachers, and the public. Support is provided for our exams, portfolio of evidence, awards and supporting products., As a Customer Support Assistant Manager, you will:

• Lead and support a dynamic customer service team to deliver exceptional experiences.
• Manage daily operations, monitor performance metrics, and implement service improvement strategies.
• Utilize strong leadership and problem-solving skills to ensure customer satisfaction.
• Collaborate with cross-functional teams for timely and effective issue resolution.
• Contribute to the continuous improvement of support processes and team capabilities.
  
  You are a proactive and empathetic leader who:
• Has a passion for delivering outstanding customer experiences.
• Possesses strong communication and problem-solving skills.
• Thrives in fast-paced environments and embraces challenges.
• Takes a hands-on approach to supporting and empowering your team.
• Continuously seeks innovative ways to improve service quality.
  
  We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge., Please note that successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry.
Please note, Cambridge University Press & Assessment is unable to sponsor this role under the Skilled Worker Visa route as it does not meet the minimum skill requirements. Why join us Joining us is your opportunity to pursue potential. You'll belong to a collaborative team that's exploring new and better ways to serve students, teachers and researchers across the globe - for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration. Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where it's safe to speak up, and where we learn continuously to improve together. We welcome applications from all candidates, regardless of demographic characteristics (age, disability, educational attainment, ethnicity, gender, marital status, neurodiversity, religion, sex, gender identity and sexual identity), cultural, or social class/background.

We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package, featuring family-friendly and planet-friendly benefits including:
• 28 days annual leave plus bank holidays
• Private medical and Permanent Health Insurance
• Discretionary annual bonus
• Group personal pension scheme
• Life assurance up to 4 x annual salary
• Green travel schemes