Care Transfer Hub Administrator

The Derby and Derbyshire Care Transfer Hub will receive, process, coordinate and track intermediate care referrals for all Derbyshire residents., The Hub Administrator role involves providing essential administrative support to the hub by overseeing and managing a team inbox, handling telephone communications, updating systems to support data collection and reporting, and assisting hub practitioners with various administrative tasks to ensure efficient workflow and effective service delivery., The hub administrator will function as the first point of contact and representative for the hub via telephone or email.

They will liaise with a wide range of stakeholder groups including but not limited to Derbyshire citizens and their families, clinical staff, care providers and support services. There will be an expectation to answer and refer queries, problem solve and be flexible to the changing needs of the service.

The post holder may be party to sensitive and confidential information of a personal, financial and political nature and will therefore be relied upon to observe and comply with specific and implied confidentiality rules and procedures.

To ensure the accurate and detailed recording and processing of statistical data to provide the evidence required by the Trust, Integrated Care Board and National reporting platforms for monitoring and evaluation purposes.

The post holder will have experience within a customer service role, be friendly, approachable, empathetic and have excellent communication skills.

Our purpose is to provide community health services to a patient population of over one million people in Derbyshire and Derby, as part of Joined Up Care Derbyshire.

We employ around 4,200 substantive staff, caring for patients in 11 community hospitals and more than 30 health centres, as well as in clinics, GP practices, schools, care homes and, increasingly, in people's own homes and via virtual consultations.