Care Support Worker

The Care Support Worker (Band 2) is an integral member of the Imaging team, working under the direct supervision of registered practitioners. The role supports safe, effective and compassionate patient care across designated Imaging areas, including antenatal imaging and A&E X-ray. The post holder will provide non-registered clinical support, act as a trained chaperone for intimate examinations, assist with patient preparation and movement, and support the maintenance of a safe and efficient clinical environment. The role contributes to patient dignity, flow, safeguarding and overall service delivery while allowing registered staff to focus on regulated imaging activity. PLEASE NOTE, WE MAY CLOSE THIS VACANCY EARLY IF WE RECEIVE A HIGH NUMBERS OF APPLICATIONS. Main duties of the job Support patients before, during and after imaging procedures under the direction of registered staff Act as a trained chaperone for intimate examinations in line with Trust policy Assist with patient preparation, mobility, transfers and supervision Maintain clean, safe and well-prepared imaging and clinic environments Support infection prevention and control standards Assist with stock management, equipment cleaning and room set-up Communicate effectively with patients, carers and the multidisciplinary team Escalate concerns regarding patient safety, dignity or wellbeing promptly, The Care Support Worker will work within Imaging Services to support the delivery of patient-centred care. Duties will be undertaken following appropriate training and competency assessment and always within agreed scope of practice. The post holder will welcome and orientate patients, provide reassurance, support dignity and privacy, and assist with patient positioning and preparation for imaging procedures. The role includes acting as a chaperone for intimate examinations, ensuring compliance with safeguarding and chaperoning guidance. The post holder will support the maintenance of clinical areas, prepare rooms for clinics and imaging sessions, clean and restock equipment, and assist with the safe movement of patients and equipment. They will work collaboratively with Radiographers, Radiologists, Sonographers, nursing staff and other members of the multidisciplinary team. The role requires flexibility to work across designated Imaging areas and a commitment to delivering high standards of patient care, safety and experience. Main Responsibilities Patient Care and Support Welcome, assist and reassure patients and relatives in a compassionate and professional manner Support patient preparation and aftercare as delegated by registered staff Act as a chaperone during intimate examinations in line with Trust policy Assist with patient mobility, transfers and positioning using appropriate equipment Observe and report any changes or concerns in a patients condition Environment and Equipment Prepare and maintain imaging rooms and clinic areas Clean equipment and clinical areas in accordance with infection control policies Assist with stock control, deliveries and equipment checks Communication and Teamworking Communicate effectively with patients, carers and the multidisciplinary team Escalate concerns appropriately and in a timely manner Support a positive, respectful and inclusive working environment Governance, Safety and Professional Practice Work within Trust policies, procedures and competencies Maintain patient confidentiality and data protection standards Participate in training, supervision and Personal Development Reviews Contribute to audits, quality improvement and service development activities as required Job description, The Care Support Worker will work within Imaging Services to support the delivery of patient-centred care. Duties will be undertaken following appropriate training and competency assessment and always within agreed scope of practice. The post holder will welcome and orientate patients, provide reassurance, support dignity and privacy, and assist with patient positioning and preparation for imaging procedures. The role includes acting as a chaperone for intimate examinations, ensuring compliance with safeguarding and chaperoning guidance. The post holder will support the maintenance of clinical areas, prepare rooms for clinics and imaging sessions, clean and restock equipment, and assist with the safe movement of patients and equipment. They will work collaboratively with Radiographers, Radiologists, Sonographers, nursing staff and other members of the multidisciplinary team. The role requires flexibility to work across designated Imaging areas and a commitment to delivering high standards of patient care, safety and experience. Main Responsibilities Patient Care and Support Welcome, assist and reassure patients and relatives in a compassionate and professional manner Support patient preparation and aftercare as delegated by registered staff Act as a chaperone during intimate examinations in line with Trust policy Assist with patient mobility, transfers and positioning using appropriate equipment Observe and report any changes or concerns in a patients condition Environment and Equipment Prepare and maintain imaging rooms and clinic areas Clean equipment and clinical areas in accordance with infection control policies Assist with stock control, deliveries and equipment checks Communication and Teamworking Communicate effectively with patients, carers and the multidisciplinary team Escalate concerns appropriately and in a timely manner Support a positive, respectful and inclusive working environment Governance, Safety and Professional Practice Work within Trust policies, procedures and competencies Maintain patient confidentiality and data protection standards Participate in training, supervision and Personal Development Reviews Contribute to audits, quality improvement and service development activities as required

• NVQ/QCF Level 2 in Healthcare or equivalent relevant experience
• Care Certificate completed or willingness to complete within 12 weeks of appointment Assessment
• Maths and English qualification or equivalent
Experience and Skills Essential
• Experience working in a healthcare or patient-facing environment
• Ability to work under supervision and follow instructions appropriately
• Ability to recognise own limitations and escalate concerns when required
Communication and Personal Attributes Essential
• Ability to communicate effectively with patients, carers and staff using verbal and non-verbal communication
• Demonstrates compassion, respect and professionalism
• Understanding of the importance of privacy, dignity and confidentiality
Person Specification Qualifications Essential
• NVQ/QCF Level 2 in Healthcare or equivalent relevant experience
• Care Certificate completed or willingness to complete within 12 weeks of appointment Assessment
• Maths and English qualification or equivalent
Experience and Skills Essential
• Experience working in a healthcare or patient-facing environment
• Ability to work under supervision and follow instructions appropriately
• Ability to recognise own limitations and escalate concerns when required
Communication and Personal Attributes Essential
• Ability to communicate effectively with patients, carers and staff using verbal and non-verbal communication
• Demonstrates compassion, respect and professionalism
• Understanding of the importance of privacy, dignity and confidentiality
  
  Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300, providing inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010 and the continued upgrading of existing areas ensures the Trust now has a state-of-the-art Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit facilities.
A new Urgent Emergency Care Centre was opened in March 2023. The two-storey development has significantly improved emergency care facilities and capacity and has provided almost 5,000 square metres of additional clinical space.