Care Navigators

Are you a motivated, reliable individual with experience in community settings? We are recruiting a Care Navigator to join our supportive team within Integrated and Community Care Services at University Hospital Coventry and Warwickshire.
Care Navigators play a vital role in helping people live independent lives though connection with their community. You will put people at the centre of every interaction; exploring what matters most to them through holistic wellbeing assessments and facilitating access to health, social care, and community resources. You will empower individuals to achieve their goals.
Within an Integrated Neighbourhood Team, you will contribute towards high-quality, alongside nurses, therapists, and social care colleagues. To support your development, you will receive monthly supervision from the Care Navigation Lead and an annual values-based appraisal.
We're looking for someone with excellent communication skills, the ability to work independently and a passion for helping people live safer, more independent lives.
The team currently operates Monday to Friday, 8:00-16:00, with flexibility for future service needs. The role is currently based at Newfield House, Kingfield Road, Coventry, with some travel to other sites.
If you want a rewarding role where you make a meaningful difference every day, we'd love to hear from you., Care Navigators work flexibly across the community to ensure individuals receive timely, coordinated support. The role involves gathering detailed information to understand a person's circumstances, identifying barriers to wellbeing, and working with them to develop clear, achievable plans. You will communicate regularly with a wide range of professionals, ensuring updates are shared and actions progressed to keep people safe and supported.
You will be responsible for organising and prioritising your own caseload, responding to changes in need, and ensuring appropriate escalation when concerns arise. The role includes maintaining accurate records, monitoring progress against agreed goals, and adapting support as situations evolve. Care Navigators also help individuals access practical solutions-such as equipment, community groups, or voluntary sector services-while encouraging confidence, self-management, and independence.
You will contribute to improving patient flow by helping prevent unnecessary admissions and supporting timely discharge back into the community. The post requires confident decision-making, effective communication, and a proactive approach to problem-solving to ensure every person receives personalised, meaningful support.
Successful applicants will be required to provide an immunisation and vaccination report, from either their current UK occupational health provider or their UK GP., + To work collaboratively with health, social care and the private sector signposting and facilitating referrals, enabling the provision of care from a variety of agencies. the post holder will provide central liaison between the services and carers, monitoring the care and movement of patients through services on recommendation following a clinical assessment and clinical triage.
+ Support clinical triage to meet needs of patient and delivery of service outcomes.
+ Deliver face to face and telephone contacts with patients to support interventions inclusive of; home visits to gather a comprehensive history and, in conjunction with hcps, determine their health & social prescribing needs; completing baseline observations and reporting back to clinicians; reviewing packages of care, goal plan progress, skin bundles and checks; caseload management and co-ordination of patient care.
+ Identify support available within required services across pathway, liaising with staff as required to support patient flow and escalating when appropriate. liaise with specialities to identify support and allocation of urgent visits.
+ To support clinical staff with tasks that aid in patient flow through the health and social care system.
+ Viewing, accessing and processing data from multiple trust information systems, and where possible 3rd sector & GP systems, to support care navigation.
+ To establish and maintain effective referral and communication between internal and external services to support care navigation
For further details of the role please see the attached job description.
A full UK driving license is essential for this post. Please note that an international driving license is not accepted.
Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.
Secondment will be considered for internal candidates - If you are successful after interview, you must obtain approval from your current line manager to accept the offer.
To ensure that we provide world-class patient care, UHCW recruits people that can demonstrate the Trust's Values and Behaviours in their everyday life. Therefore, if you are invited to interview, you will be undertaking a Values Based Interview/Assessment, which explores not only what you do but how and why you do it.
Before applying, we encourage you to review the Trust's Values and Behaviours which can be accessed on the right side of this page under the job description.
The Supporting Information Section in your application should therefore reflect your understanding of the Trust's Values and associated Behaviours. You will be expected to provide us with examples from work experience and/or personal life which demonstrate these values through your behaviour.
The Trust is committed to Equal Opportunities within the workplace. All vacancies will be considered for Job Share unless otherwise stated. All applicants who have a disability and who meet the minimum criteria for the job will be interviewed. Where a post has an overwhelming response, this Trust may use random selection in order to reduce numbers to interview, any disabled applicants will automatically be guaranteed an interview and will be exempt from this process.
In submitting an application form, you authorise University Hospital Coventry & Warwickshire NHS Trust to confirm from your previous or current NHS employer and other prior employers; previous NHS service details and personal data held about you, including Occupational Health data (inoculations and screening tests). This data will be transferred using NHS Electronic Staff Record and third-party systems via an automated process and only used for the purposes of obtaining and maintaining accurate employment records, should you be appointed to the post.
UHCW NHS Trust, by virtue of its Green Plan, is committed to ensuring that the way we provide services minimises the impact on the environment and the future health of the public e.g. zero waste to landfill, reducing our carbon footprint and increasing our recycling and reuse percentages.
If you are successful at interview you will receive a conditional offer of employment and we'll ask you for information so that we can carry out pre-employment checks. You must successfully complete all pre-employment checks to progress to a final unconditional offer.
We must confirm the identity of our staff and their right to work in the United Kingdom. We will ask you to submit proof of your identity and right to work documents via a secure digital platform approved by the Home Office, named TrustID. Alternatively, you may be asked to attend our office with original documents.
Depending on you level of exposure with patients you may be required to undertake a Standard or Enhanced DBS. The cost of this check will be charged to you and will be deducted from your salary over the first 3 months of employment at the current rate.
All correspondence will be sent by email; please check your account regularly including your Junk/SPAM folders

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.
We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.
Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.
We are proud to be recognised as a Pathway to Excellence® designated organisation - please click the link for further details about this prestigious award. Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)
By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.
The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.