Care Navigator / Receptionist

1. Reception desk duties

Receive and direct patients and visitors on arrival at the reception area in a friendly and courteous manner.

Assisting patients with self check-in and completion of triage forms.

Provide help to patients and visitors with general enquiries..

Ensure that patients requiring urgent assistance are dealt with safely, promptly and coordinating with clinicians on duty.

Assist with patients complaints, enlisting the help of a senior colleague when needed.

Good knowledge of administrative duties Referrals, non NHS paid work, scanning, medical coding & summarising.

Good knowledge of prescriptions, ordering, issue of medication time frame, destination of pharmacy/chemist.

Be the first impression of the surgery. professional, caring and efficient.

2. Call handling

We receive a high number of calls daily. Managing the call queue as a team.

Answer telephones promptly in a polite and professional manner.

3. Triage processing

Accurately process incoming triage forms, signposting, booking appointments and transferring to the triage clinician for review.

Respond and carefully action triage forms that have been reviewed by the triage clinician and make appointment instructed.

Use of digital software to contact patient via text message, provide self booking links or telephoning to make appointment.

3. Administrative Duties

To register new and temporary patients

Complete tasks sent via the clinical system.

Scanning incoming documents to patient notes.

We are looking for an enthusiastic and reliable Care Navigator/s to work up to 35 hours per week or potentially two new members to share these hours. We are open for full or part time roles. You will be required to work shifts between 7.15am and 6.30pm Monday to Friday. You may be required to cover holidays and sickness at short notice and be as flexible as possible.

You will be an excellent communicator and be passionate about maintaining high quality and effective patient services. You will communicate with our patients over the telephone, face to face and electronically.

Experience working within General Practice is advantageous but not a prerequisite of the post as full training will be given and you will be working alongside experienced and supportive colleagues.

You will require excellent communication, administrative and organisational skills and must be able to work under pressure.

We are a large, forward-thinking and progressive GP practice in Cockermouth looking to recruit a care navigator/ receptionist to join our team. There are a number of benefits including blue light discount, 6 weeks paid holiday, an additional day's leave on your birthday (after a year's service), and a modern working environment.