Care Navigator / Receptionist

Duties will include:

• Signposting patients & booking appointments
• Giving out results following practice guidelines
• Answering general enquiries
• Contacting other providers
• Arranging home visits
• Processing prescription requests
• Greeting & directing patients
• Registering new or temporary patients
• Preparing consulting rooms prior to surgery & tidying rooms after surgery
• Chaperone doctors/nurses as requested
• Opening/closing of surgery
• General reception/admin duties, Park Medical Practice- Care Navigator/ Receptionist
Reports to: Patient Services Manager Part Time working between the hours of 7.45-6.30pm,
• The role of reception/call handler, being the first port of call, is to ensure all incoming calls or face to face appointments are received and responded on a timely manner.
• To be able to signpost patients to the appropriate clinician or service.
• Assist with rapid health triage froms, To be able to direct patients appropriately to relevant services
• To have excellent communication skills, with the ability to communicate in writing electronically and verbally with a wide range of providers and users of services, including patients; carers; voluntary; social; primary and secondary care providers.
• To have excellent IT skills
• To understand the importance of confidentiality
• To respond appropriately in emergency situations
• To report any incidents that might compromise health & safety for self, other staff or patients
Telephone Duties:
• Sign posting patients to the most appropriate service
• Booking appointments
• Giving out test results following practice guidelines
• Contacting other providers
• Answering general enquiries
• Arranging home visits
• Processing emails/prescription requests
General Reception Duties:
• Greeting & directing patients/visitors
• Registering new patients and temporary visitors
• Handing out reports/prescriptions/patient information
• Preparing consulting rooms prior to surgery and tidying rooms after surgery
• Health & safety awareness (e.g. handling samples)
• General housekeeping e.g. keeping waiting/reception area tidy
• Chaperone doctors/nurses as requested
• Inputting and extracting information from the computer system
• Collecting and receipting payments for non-NHS services
• Opening/closing of surgery
• Attend performance & development review
• Attend training as deemed necessary
LEARNING AND DEVELOPMENT: You will have an individual induction & training with regular reviews. To take part in annual appraisal, developing a personal development plan, from which training needs will be identified and training undertaken

We are looking for caring communicators who are able to answer a large volume of calls whilst ensuring data is recorded accurately. You will direct patients appropriately to the most relevant service. We are looking for candidates who have the ability to communicate effectively verbally and via email with a wide range of patients and service providers., To be able to answer & signpost a large volume of calls, directing patients appropriately to the most relevant services Excellent communication skills Possess fantastic customer service skills Be able to work under pressure,
• Good communication skills
• Excellent telephone manner
• Ability to work as part of a team
• Excellent customer care demonstrating empathy and patience
• Flexible working approach
• Remain calm under pressure
  
  We are a large medical practice with 3 sites in Chaddesden, Borrowash & The University of Derby.