Care Navigator

Are you passionate about helping individuals access the care and resources they need to thrive? Were looking for a compassionate, organised, and proactive Care Navigatorto join our small and friendly team.

As a Care Navigator, you will serve as a trusted guide for patients, helping them navigate healthcare systems, coordinate services, and overcome barriers to care. Youll play a vital role in improving health outcomes and enhancing the overall patient experience.

This role has been ongoing for over a year, and we continue to grow and collaborate as a team to deliver the highest level of support to our patients.

We have the following shift pattern available: 26.25 hour post

Monday 8:00 - 13:15

Tuesday 13:00 - 18:15

Wednesday 8:00 - 13:15

Thursday 13:00 - 18:15

Friday 8:00 - 13:15

Interviews will be held on w/c 16th November.

Please Note: Ensure that your application is entirely your own original work. Applications found to be generated by artificial intelligence (AI) will not be considered.

Main duties of the job

The key aspects of the role:

Play an integral role in the appropriate signposting of patients to the appropriate healthcare professional or service, working as part of the practices multidisciplinary team. Taking an overview of the triage queue to appropriately navigate patients to correct healthcare professionals and other services. Recording patient information accurately and managing patient flow to maintain safety, in line with key performance indicators. Using initiative to be able to problem solve and answer queries as they arise. Work closely with clinicians to support patients to access the appropriate healthcare services using excellent communication skills and key knowledge Interact with patients by phone, email, text and other communication mentions, providing clear and effective communication to support patients to the right care and supporting self- management where appropriate.

The post holder will work as part of an MDT supporting the triage and signposting function for all consultation requests. Working the clinical team, you will act as care navigator for our patients, making basic need assessments to identify appropriate services and support to meet their care needs.

Beacon Medical Group is a large, forward-thinking partnership practice serving approximately 43,000 patients across six sites in Devon.

We are an active contributor to shaping local healthcare services and are at the forefront of developing innovative skill mixes to meet the challenges facing modern Primary Care. Our focus is on continuously improving services and delivering high-quality patient care, while supporting the wider health system to develop sustainable, integrated services that meet the current and future health and wellbeing needs of our communities.

Working with Beacon Medical Group means becoming part of a collaborative, supportive team that values innovation, professional development, and excellence in patient care.

We offer a welcoming and supportive working environment with a range of opportunities for learning, development and wellbeing including:

A comprehensive induction programme.

Protected learning time for ongoing development.

CPD opportunities to support career progression.

Regular reviews and appraisals.

Access to the NHS Pension Scheme, providing valuable benefits during your career and into retirement.

Enhanced family-friendly pay schemes.

Generous annual leave entitlement.

Access to NHS discounts through national and local schemes.