Care Navigator

The role of the Care Navigator is to be the first point of contact for our patients and supporting them to ensure their needs are met by the most appropriate member of our multi professional team. Receiving patients into the practice and signposting to the most appropriate pathway.

The role is central to the success of the whole team playing an important part in the whole system multi-disciplinary model.

In addition the successful candidate will provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person, in writing or via the telephone.

A high degree of accuracy is required in the role as is the ability to work as part of a wider team and on own initiative within practice policy and frameworks.

Whilst the role is based at our Nelson site, there is an expectation that the successful candidate will be available to cover across our sites in Accrington, Nelson and Rawtenstall where required.

Provide a comprehensive reception service for patients and visitors to the practice , responding in a timely and efficient manner to both telephone and face to face contacts.

Register patients on the electronic patients system (EMIS) and update these records as appropriate.

Understand and maintain confidentiality at all times.

The practice is part of ELHT Primary Care, a group of three practices over 5 sites across East Lancashire. All our colleagues are valued as key members of a multi-professional team working together to provide a high standard of care to our patients.

As part of East Lancashire Hospitals Trust, colleagues have access to a wide range of opportunities for personal and professional development to support them within their roles and help in establishing a secure and satisfying career within the NHS