Care Navigator

We are looking to recruit a Care Navigator to join our friendly and supportive general practice team. The Care Navigator role is a key frontline position, acting as the first point of contact for patients and visitors, both in person and via telephone. Duties include allocating and booking patient appointments, registering new patients, processing prescriptions, handling correspondence, and supporting the smooth day-to-day running of the practice while maintaining patient confidentiality at all times. This is a temporary role covering long-term sickness absence, with the possibility of becoming permanent.

Abbey Road Surgery is an NHS GP practice with approximately 9,500 registered patients, based in Waltham Cross, Hertfordshire. We are committed to delivering high-quality, patient-centred care to our local community. Our team works collaboratively to provide safe, effective and compassionate services, and we strive to create a positive and supportive working environment where all team members feel valued.