Care Navigator

We are looking for an enthusiastic and empathetic Care Navigator to join our busy and friendly team in our brand new, state-of-the-art premises. Our modern building offers excellent facilities and a welcoming environment for both staff and patients. This is a fast-paced, varied, and often high-pressure role that sits at the heart of patient care. As a Care Navigator, you will split your time between face-to-face duties at the front desk and handling telephone enquiries, providing the first point of contact for our patients. You will need to be able to:

• Quickly and accurately assess what a patient needs
• Use your judgement to direct queries to the correct person or service
• Remain calm and professional in a busy environment
• Maintain a high level of confidentiality and empathy at all times, The role involves managing complex queries, booking and amending appointments, and ensuring the smooth flow of information between patients and the clinical team. You will develop a detailed knowledge of our services, which will be taught during your training and built on during your day-to-day work.
  
  Empathetic, yet able to make quick, confident decisions
• A strong communicator with excellent interpersonal skills
• Well-organised, resilient, and a great team player
• Comfortable learning new systems and working under pressure
If you're looking for a challenging but rewarding role in a supportive team with excellent working conditions, we'd love to hear from you. Hours: approx. 21-37 hours per week plus overtime. Our care navigators work a mix of early shifts, starting 07:45 or late shift finishing at 18:30. The agreed shift pattern remains the same each week.,
• Professionalism and teamwork
• A calm and compassionate approach to patient care
• A commitment to learning and continuous improvement
• Clear, honest communication
  
  At the heart of our practice is a welcoming, close-knit, and supportive team. We're proud of the friendly and inclusive atmosphere we've created, where everyone plays a vital role in delivering high-quality care to our patients.
We understand that general practice is a busy, demanding environment, but we believe in pulling together to get the job done.


• A brand new, modern building with excellent facilities and a pleasant working environment
• Comprehensive training and support, including ongoing development to help you build confidence in the role
• A generous NHS pension
• A Cycle to Work scheme
• Gym equipment and showers on site
• Access to employee wellbeing support
• A real sense of purpose and pride in the work we do
Joining us means becoming part of a team that's dedicated to delivering excellent patient care and taking care of each other too.