Care Coordinator - North Petherton

Symphony Healthcare Services are recruiting for a Care Coordinator at one of our practices in North Petherton. You will be required to provide administration and reception duties for the practice as well as receive, assist and direct patients in accessing the appropriate service or healthcare professional and undertake a variety of administrative duties to assist in the smooth running of the practice in accordance with agreed procedures, protocols and timescales.,

• Identify and book appointments and home visits in line with practice protocols, including cross-organisation bookings.
• Search for, register if necessary and book onto the computer system patients as they present at the desk.
• Deal with enquiries, signposting and requests, either face to face or over the telephone from a variety of external sources, such as patients, relatives, clinical team, hospital, pathology, and work colleagues.
• Deal with distressed/aggressive patients safely and appropriately as they present at the desk or over the telephone
• Open up/lock Practice premises and maintain security in accordance with Practice protocols.
• Ensure telephone system has been transferred correctly to out of hours message.
• General daily administration tasks such as scanning, filing, retrieving paperwork, photocopying and faxing
• Deal with and respond to post and general emails in a timely manner and fax/email urgent requests to hospital
• Hand completed repeat prescriptions to patient and check name and address.
  
  Established in 2016, Symphony Healthcare Services (Symphony) provides NHS primary care provision across 21 sites within Somerset, linked to 14 general practice contracts. The organisation cares for approximately 132,000 patients and employs around 600 staff.
Symphony is a subsidiary of Somerset NHS Foundation Trust and manages its services through the support of a central team (including HR, finance, corporate and operational governance). Providing NHS services is at the heart of what we do. Specifically, our vision is to be at the forefront of sustainable, high quality general practice, collaborating with our communities to improve experiences and health outcomes. We work closely with our practice teams to grow, enhance, and transform our services for the benefit of patients and staff. Symphony welcomes applications from people of all backgrounds and underrepresented groups. When undertaking recruitment and selection for our services, Symphony is committed to equality opportunity for all. Symphony offers an NHS or NEST Pension, a fantastic range of employee benefits and salary sacrifice schemes (see attached poster), along with flexible working from day of employment and an agile approach to hybrid working (where applicable).

The pay rate for this vacancy is £12.71 per hour. This is a fixed term role for 12 months as maternity cover. Working pattern will be: Monday: 12:45 - 18:30 Wednesday: 13:00 - 18:00 Thursday: 13:00 - 18:30