Care Coordinator – Level 3 Apprentice

Introduction

The Care Coordinator supports the Registered and Deputy Managers in delivering safe, effective domiciliary care and supported living services. They coordinate care packages, rotas, care plans and quality monitoring, while acting as a key link between service users, families, staff and healthcare professionals.

About the Employer

As Swindon’s population ages, finding dependable, compassionate care has become increasingly important. Some families often encounter inconsistent staffing, communication breakdowns, and delayed care services. Poor-quality care leaves individuals feeling vulnerable and isolated, and families frustrated and anxious.
We are committed to being part of the solution and offering care you can trust when you need it most.  
 
We are a local home care agency, responsive, and here to help. Our management team stays actively involved, ensuring every client and family has a direct line of communication and receives person-centred, compassionate support tailored to their circumstances. 

What You'll Do

Care Coordination and Service Delivery:

• Coordinate and manage domiciliary care and supported living packages
• Allocate staff to care visits and support shifts based on skills, experience and service user needs
• Ensure continuity of care and effective rota management
• Respond promptly to changes in service user needs and staffing requirements
• Support the mobilisation of new care packages and referrals
• Assist with contingency planning and emergency cover arrangements

Care Planning and Reviews:

• Assist in the completion and review of care plans, risk assessments and support plans
• Ensure care documentation remains accurate, current and person-centred
• Participate in service user reviews and multidisciplinary meetings
• Support service users to achieve their outcomes and maintain independence

Quality Assurance and Compliance:

• Complete audits of care records, MAR charts, daily notes and incident reports
• Undertake spot checks, observations and competency assessments
• Monitor compliance with CQC Fundamental Standards and company policies
• Support investigations, complaints management and safeguarding enquiries
• Escalate concerns promptly to management

Staff Support and Supervision:

• Support induction, mentoring and ongoing development of care staff
• Participate in staff supervisions, appraisals and return-to-work meetings
• Monitor training compliance and mandatory training requirements
• Provide guidance and support to frontline staff during shifts and on-call periods

Stakeholder Engagement:

• Liaise with service users, families, social workers, commissioners, GPs, district nurses and other healthcare professionals
• Attend meetings with professionals and represent Link Direct Care Limited appropriately
• Promote effective communication between all parties involved in service delivery

Recruitment and Business Support:

• Support recruitment activities, including interviews, onboarding and safer recruitment checks
• Assist management with workforce planning and service development
• Support CQC inspections, local authority audits and Home Office sponsor compliance requirements

On-Call Responsibilities:

• Participate in the on-call rota as required
• Provide advice and support to staff outside office hours
• Escalate significant incidents appropriately

Training Outcome

Completion of Level 3 Lead Adult Care Apprenticeship.

Skills Required

• Compassion
• Dignity
• Respect
• Accountability
• Professionalism
• Person-Centred Care

Qualifications

• Essential - GCSE - English - 4
• Essential - GCSE - Maths - 4

Course Information

Course: Lead adult care worker (level 3)

Level: 3

Route: Care services

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Full-time hours to be worked flexibly in shifts, may work evenings and weekends.

Expected Duration: 1 Year 6 Months

Training Provider: NEW COLLEGE SWINDON