Care Coordinator - Enki Medical Centre

Ready to make an impact? Why not consider joining us as a Call/Recall Care Coordinator within the Birmingham Division of Modality Partnership. We have an exciting opportunity for motivated individuals to support the coordination of patient care and chronic disease management across the division. If you enjoy working collaboratively, communicating with patients, and helping improve health outcomes, we would love to hear from you. Apply now and join a team that values Commitment, Accountability, Respect and Excellence (CARE). This role is suited to individuals who are career driven and passionate about patient care and supporting patients with their health outcomes. You will play a key role in coordinating patient call and recall activity, ensuring patients are booked with the most appropriate clinician and supporting the smooth delivery of chronic disease management services across the division., This is a patient-focused coordination role supporting the effective management of chronic disease reviews and annual health recalls across the division. You will help identify patients due for appointments, coordinate recall activity, and ensure appointments are arranged efficiently with the appropriate clinician to support high-quality patient care. Main duties include:

• Contact patients to arrange initial appointments and send invitations in line with recall processes.
• Remind patients of booked appointments for their chronic disease management reviews.
• Support the follow-up of patient DNA appointments and help improve attendance rates.
• Help coordinate and recall patients for annual reviews including Diabetes, Vascular, Hypertension, and Respiratory conditions.
• Support with discharge letters and patient follow-up activity.
• Send appointment booking links and URLs directly to patients where appropriate.
• Ensure appointments are booked with the most appropriate clinician including HCAs, Nurses, AHPs, and GPs.
• Work collaboratively with management and clinical teams to support efficient use of clinical time and improve patient communication.
The role requires flexibility, initiative, and commitment. You will work resourcefully as part of a wider team to ensure tasks are completed to a high standard while supporting excellent patient care and service delivery., In this role, you will work directly with patients and the wider practice team while developing valuable coordination, communication, leadership, and operational skills. You will help contribute to sustainable improvements within Primary Care and support positive patient outcomes across the division. You will work in alignment with our CARE values of Commitment, Accountability, Respect and Excellence, bringing them to life in every patient interaction and administrative task. All employees have access to our benefits scheme, NHS pension, and clear career development pathways. We value diversity and are proud to be an Equal Opportunities Employer, committed to fair treatment in line with the Equality Act 2010.

Our Birmingham practices are part of Modality Partnership, one of the UKs largest GP super-partnerships, serving over 500,000 patients with a workforce of more than 1,900 staff. We continuously innovate to improve patient care and staff experience, embracing new and scalable solutions to enhance how services are delivered across the organisation.

Enrolment in the NHS pension scheme Minimum 27 days annual leave plus 8 bank holidays (pro rata) Employee discounts and benefits scheme Employee Assistance Programme (EAP) Education and career development pathways Enhanced family-friendly policies Flexible working options Wellbeing support and initiatives