Care Coordinator ARC Primary Care Network

We're looking for an organised, compassionate, proactive Care Coordinator Administrator to join Arc Bucks Primary Care Network. You'll work alongside GPs, nurses, pharmacists, social prescribing link workers, health and wellbeing coaches and other members of our multidisciplinary team to help patients access the right support at the right time.

You'll combine patient-facing care co-ordination with practical PCN administration: supporting personalised care, navigating services, arranging appointments and referrals, co-ordinating multidisciplinary team activity and helping our services run consistently across member practices.

You'll be trusted to take ownership, solve problems and keep things moving.

You'll be encouraged to build strong relationships with patients, practices and colleagues across the wider health and care system.

Most importantly, you'll help turn a complicated health and care system into something that feels more joined-up for the people using it.

Purpose of the Role

To provide high-quality care co-ordination and administrative support across Arc Bucks PCN, helping patients navigate health, care and community services and supporting the effective delivery of personalised care.

Working as part of the multidisciplinary team, you'll help identify patients who may benefit from additional support, co-ordinate their care, maintain effective communication between services and provide the practical administration needed to deliver PCN services across our member practices.

About FedBucks

FedBucks is a not-for-profit GP federation of 45 GP practices covering a population of over 550,000 patients across Buckinghamshire. We began in 2016 and now employ around 300 members of staff at our head office site, and across our planned and unplanned care services.

As a GP Federation and Social Enterprise, we are proud to represent our member practices and to champion primary care by working with local general practice and system partners in the provision of community-based healthcare services. We are dedicated to providing safe and compassionate care to our patients across our range of planned and unplanned healthcare services in Buckinghamshire and believe in continuous commitment to quality service delivery and positive patient outcomes.

Patients are at the heart of everything we do, and we pride ourselves in our purpose when enabling excellent patient care and supporting general practice.

The successful applicant will be required to undergo an enhanced background check (e.g., DBS) prior to appointment, and regular safeguarding training will be provided and required.

Salary Post 1 : 18.8 hours From £13,000 (Dependent on Experience)

Salary Post 2: 37.5 hours From £27,675 (Dependent on Experience)

Base: Penn Surgery HP10 8LQ with travel across Arc Bucks PCN practices

NHS Pension

25 days annual leave plus bank holidays pro rata

Employee Assistance Programme with 24/7 confidential support

The Opportunity

This isn't simply an administrative role.

It's about making sure patients do not get lost between services, appointments and professionals, while helping our PCN teams work smoothly behind the scenes.