Care Coordinator

As a Care Coordinator, you'll help our team grow, support our colleagues, and make a real difference every day. You will ensure customers receive safe, consistent and person-centred care in their own homes, while supporting our Care Experts through efficient scheduling and clear communication.,

• Create and maintain efficient rotas, ensuring care is delivered on time and in accordance with customer care plans.
• Work with the Registered Manager to ensure appropriate staffing levels and skill mix.
• Arrange cover for staff holidays and absences.
• Process new customer referrals and changes to care needs promptly.
• Support Care Experts by monitoring workloads and promoting work-life balance.
• Match Care Experts to customers based on skills, experience, availability and preferences.
• Be an active participant in on-call, following training and competency sign-off.
• Maintain accurate digital and written records, including travel and incident reporting.
• Ensure confidentiality and adherence to company policies at all times.
• Work collaboratively with colleagues and external professionals to deliver exceptional homecare services.
  
  Excellent organisational and communication skills
• Calm under pressure with strong problem-solving abilities
• Confident using digital systems
• Team-focused and committed to delivering exceptional care
• Experience in scheduling or care coordination is beneficial but not essential
• Driver with access to your own car
  
  Ongoing training and development with genuine career growth opportunities
• Health Benefits Scheme & Blue Light Discount Card
• 28 days holiday, pro rata