Care Coordinator

As a Care Coordinator, you will play a vital role in ensuring that our service users receive safe, effective, and person-centred care. You will be responsible for coordinating care visits, managing rotas, and acting as a key link between our care team, service users, families, and healthcare professionals.,

• Planning, coordinating, and scheduling care services to ensure continuity and high standards of care for our service users.
• Using our electronic scheduling system, to create and maintain efficient staff rotas, ensuring care workers receive their schedules in a timely manner.
• Monitoring care delivery and responding proactively to changes in service user needs, staffing requirements, and operational demands.
• Producing accurate reports and analysing scheduling data, including missed, late, and adjusted calls, to support service performance and compliance requirements.
• Providing hands-on care support when required, ensuring excellent standards of care are maintained at all times.
• Participating in the on-call rota, and responding to operational issues outside of normal working hours.
• Liaising with local authority brokerage teams and other external agencies regarding new care packages, changes in care requirements, and service provision.
• Acting as a primary point of contact for service users, families, care staff, healthcare professionals, and social care teams regarding care packages and scheduling queries.
• Monitoring system alerts, identifying potential issues, and escalating concerns appropriately to the Registered Manager.
• Supporting the smooth day-to-day operation of the service while maintaining exceptional levels of customer service and care delivery.
  
  We are looking for an organised, proactive, and compassionate individual who thrives in a fast-paced environment and is passionate about delivering outstanding care.
You will have:
• Previous experience in a customer service, care coordination, scheduling, or call-handling role.
• Experience planning workloads, managing schedules, or creating staff rotas within a busy environment.
• Excellent organisational skills with the ability to prioritise competing demands and work effectively under pressure.
• Strong IT skills, including experience with Microsoft Office applications. Knowledge of Nourish or similar care scheduling software would be advantageous.
• Exceptional communication and interpersonal skills, with the ability to build positive relationships with colleagues, service users, families, and professionals.
• A calm, professional, and solution-focused approach, particularly when managing challenging situations.
• A genuine passion for delivering high-quality care and improving outcomes for older people within the community.
• A flexible and hands-on approach, including a willingness to provide personal care support when required.
• An understanding of the importance of dignity, respect, and person-centred care in everything you do.
What You'll Bring
• A commitment to providing exceptional care and support.
• Strong problem solving and decision making skills.
• The ability to work both independently and as part of a team.
• Flexibility to participate in the on-call rota and support the service as required.
• A positive attitude and a desire to make a real difference in people's lives every day.
  
  Department: Community OperationsReports to: Community Operations ManagerLocation: North Herts (office based in Letchworth)Role Type: The role is 40 hours per week, working Monday to Friday from 8:00am to 5:00pm, with a requirement to provide on-call cover for two evening or weekend shifts per month.
Salary: £30,591.48 Herts at Home are a lead care provider working with Hertfordshire county council and we provide care for people living in their own homes in the community. Why Choose Herts at Home?
• Competitive salary
• Annual salary reviews
• Herts Rewards - Employee discount programme
• Access to Blue Light Card
• £100 Amazon voucher with our Refer a friend Scheme
• Employee Assistance Programme (EAP) & wellbeing support
• Pension
• Staff recognition scheme
• Paid Training and apprenticeship opportunities to gain recognised qualifications
• Career progression opportunities, We offer competitive pay rates and opportunities for career advancement within our organisation. If you are passionate about making a difference in the lives of others, we encourage you to apply for this rewarding position.