Care Coordinator

Our office was established in 2013 and our mission is to brighten the lives of seniors giving them a sense of purpose, wellbeing & worth. This role will play a vital part ensuring that our clients receive the best in class quality care and support the growth of our business. Job Description Job Purpose To perform a variety of duties in the coordination of scheduling service for clients whilst providing the highest quality of services. The Role

• Understand and build effective and efficient schedules around our clients and CAREGivers.
• Ensure schedules are prepared, considering travel time, holidays, training and last-minute cancellations.
• Be responsive to changes in the schedule and liaise with relevant team members.
• Match CAREGivers to new clients in conjunction with client services team and arrange introductions.
• Ensure client schedules are matched to their needs, with the same CAREGiver and the same times each week, where possible.
• Develop excellent relationships with both clients and CAREGivers so both can enjoy positive experiences.
• Work with the recruitment team to ensure sufficient current and future staffing levels are met.
• Work with the Care Team to ensure new and existing care packages can be resourced and scheduled on a timely basis.
• Add and maintain all client and CAREGiver information onto to the electronic scheduling system.
• Carry out any other duties deemed necessary for the successful operation of the business.
• Ensure compliance with Home Instead's Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery.
  
  Experience of working in a scheduling role within a home care or other relevant environment such as logistics.
• Good working knowledge of IT systems with experience of Microsoft Office, web base scheduling software and CRM software with the ability to learn and adopt new technologies where appropriate.
• Highly resilient and positive with excellent communications skills.
• Excellent organisation and prioritisation skills with the ability to work calmly and accurately under pressure.
• Team player with strong interpersonal skills with the ability to build rapport quickly.
• Excellent attention to detail with the ability to multi-task.
• Logical and analytical with the ability to work on own initiative and meet deadlines.