Care Coordinator

As a Care Coordinator, you'll play a central role in ensuring the smooth delivery of care services by coordinating care professionals and supporting clients throughout their journey with Trinity Homecare. Your responsibilities will include:

• Managing and optimising staff rotas
• Ensuring continuity of care for clients
• Coordinating new care packages and client starts
• Supporting care professionals with scheduling and availability
• Managing last-minute changes and emergency cover
• Working closely with Care Managers and Team Leaders
• Supporting compliance through training and shadowing schedules
• Building positive relationships with clients, families and care professionals
• Participating in the on-call rota to help maintain service continuity
• Supporting the growth and success of the branch through exceptional service delivery
  
  This is a varied role combining scheduling, relationship management, customer service, problem solving and operational coordination., You'll be someone who enjoys being at the heart of a busy operation and takes pride in finding solutions.
• Ideally, you'll have:
• Experience in domiciliary care, homecare, healthcare scheduling or care coordination
• Excellent organisational and planning skills
• Strong communication and relationship-building abilities
• Confidence managing multiple priorities simultaneously
• A calm approach under pressure
• Strong IT skills and the ability to learn scheduling systems quickly
• A passion for delivering exceptional customer service
• Level 2 or Level 3 Health & Social Care qualification (desirable), Proactive rather than reactive
• A natural problem solver
• Compassionate and people-focused
• Highly organised and detail-oriented
• Motivated by making a difference
• Able to balance quality care with operational efficiency
  
  Every day, hundreds of families trust Trinity Homecare to support their loved ones to live safely and independently in their own homes.
Behind every successful care visit is a Care Coordinator ensuring the right carer is in the right place at the right time. If you're highly organised, thrive in a fast-paced environment, enjoy solving problems, and want to make a genuine difference to people's lives, we'd love to hear from you. At Trinity Homecare, you'll join one of the UK's leading homecare providers, with over 25 years of experience delivering high-quality care and services recognised for excellence across the sector. Trinity's services include CQC-rated Good and Outstanding locations, with our live-in care service ranked amongst the top-performing providers in England. (Trinity Home Care), Why Join Trinity Homecare? Make a Real Difference Every rota you build and every challenge you solve directly impacts the lives of our clients and care professionals. Join a Respected Care Provider Become part of an established, award-winning homecare organisation trusted by families across the UK. Career Development Opportunities We're passionate about developing our people and creating future leaders within our business. Supportive Team Environment Work alongside experienced Care Managers, Team Leaders and Registered Managers who genuinely support each other and work together to achieve the best outcomes. Every Day Is Different, Trinity Homecare is one of the UK's leading private homecare providers, delivering visiting care, live-in care and specialist support services that enable people to remain independent in the comfort of their own homes. The business has grown to become one of the largest private-pay homecare providers in the South of England while maintaining a strong focus on quality, compassion and personalised care.