Care Coordinator

We are seeking a compassionate and dynamic Care Coordinator to join our management team and assist in the day-to-day planning and running of our bespoke home care services. The Care Coordinator plays an integral role in ensuring that our customers receive excellent continuity of care and that our Care Team is well-organised and supported. Full training shall be provided with regular ongoing coaching and mentoring from the senior leadership team to ensure you are confident in the role. The contract is for a minimum of 12 months (maternity cover) with the potential for an extension and/or permanent position. Duties:

• Completing the rostering of customer care visits and scheduling employee shifts.
• Managing changes to the care roster in response to customer demand and staff absence.
• Collaborating with and assisting the management team with various business administration tasks e.g. compliance audits, HR records, care plan updates, and customer reviews.
• Developing and maintaining professional relationships with our team, customers, and external partners / healthcare professionals.
• Handling telephone, text, and email enquiries with professionalism and courtesy. This includes helping with onboarding staff, customer acquisition, and liaising with other agencies.
• Providing support and assistance to the care team with their rota, training, and holiday.
• Managing the on-call out-of-hours service on a rotational basis - one weekday per week, and one weekend per month.
• Covering care calls in emergencies.
  
  1 year+ experience in a Care Coordinator role or similar (desirable).
• Knowledge and awareness of CQC regulatory compliance (desirable).
• A strong commitment to enhancing the quality of life for vulnerable adults.
• Excellent organisational skills with attention to detail.
• Excellent communication and interpersonal abilities.
• Adaptable, flexible, proactive, and someone who shows initiative.
• Enjoys finding workable solutions and solving day-to-day challenges.
• Computer literacy (essential).
• A valid driver's license and vehicle access (essential).
• Level 3 NVQ / Apprenticeship in Health & Social Care or equivalent (desirable).
  
  Bluebird Care Rushcliffe & Melton is an award-winning, family-run home care service who has been rated 'Outstanding' in being 'Well-Led' by the Care Quality Commission. We are a member of the national Bluebird Care franchise, the largest provider of home care in the UK. For over 12 years, we have existed to serve our community and are passionate about providing the highest quality of care to our customers.
Through the supported development of our care experts, we deliver a premium, person-centred home care service of the highest quality. Our vision is to be the leading care provider of choice in the Rushcliffe & Melton district, creating a better everyday life for people who wish to live independently at home, happier and healthier for longer.


• 28 days paid holiday (pro rata)
• 'Early Access Pay' Scheme
• Free Blue Light Card / Discount for Carers with access to thousands of online and high street discounts
• Employee Assistance Programme
• Car accident support with the National Accident Management Group
• Full comprehensive training provided
• DBS check paid for
• Employee Recognition Programme & Bonus Scheme
• Ongoing support and mentoring (Apprenticeship & L3 Diplomas) for CPD
• Flexible, inclusive, and supportive team