Car Parking Officer

To support the effective management and operation of the Trust's car parking facilities, delivering a safe, secure, and customer-focused frontline service to patients, visitors, and staff. The post holder will contribute to maintaining operational continuity and provide support to other Trust departments as required., Operational Responsibilities · Work as part of a team to deliver an efficient and effective car parking service across the Trust. · Support the implementation of operational duties in line with the Trust Major Incident Plan. · Attend incidents of fire and major incidents in accordance with Trust operational procedures. · Participate in the induction and local familiarisation of newly appointed officers, as directed, to ensure awareness of services, processes, and safe working practices.Working for our organisation This is a small dedicated team that carry out all key duties and tasks with minimum fuss. The team are supported by a long standing supersivor and a manager that oversees the service. All staff are fully supported, full training will be provided in order to carry out their role in a professional manner.Detailed job description and main responsibilities Operational Responsibilities · Work as part of a team to deliver an efficient and effective car parking service across the Trust. · Support the implementation of operational duties in line with the Trust Major Incident Plan. · Attend incidents of fire and major incidents in accordance with Trust operational procedures. · Participate in the induction and local familiarisation of newly appointed officers, as directed, to ensure awareness of services, processes, and safe working practices. Service Delivery and Customer Care · Provide a high standard of customer care to patients, visitors, and staff, ensuring enquiries are handled professionally and courteously. · Deal with car parking queries and issues where possible, referring matters to the appropriate level of management when necessary. · Ensure service users' expectations are met in line with Trust standards and policies. · Maintain a professional image at all times when representing the Trust. Car Park Operations and Safety · Take responsibility for the day-to-day safety, security, and service delivery of the Trust's car parks and associated environments. · Carry out regular patrols of car parking areas to monitor safety, usage, and compliance with Trust parking policy. · Issue Parking Enforcement Notices and Warning Notices in accordance with Trust procedures. · Assist with the effective management of patient and visitor parking to support access to Trust services. · Elements of lone working Equipment and Systems · Carry out basic maintenance of car park equipment, including payment machines, entry and exit barriers, and pay-and-display systems. · Ensure the safe and effective use of equipment provided for car parking operations. · Operate computer-based car parking management systems when providing cover in the car parking reception. · Operate CCTV equipment in line with Trust CCTV policy and provide evidence to authorised Trust personnel when required. · Operate Body Cameras Monitoring, Reporting, and Documentation · Monitor and report daily figures relating to the availability of parking spaces in both patient and staff car parks. · Identify and report to the Car Parking Supervisor any issues that may compromise safety, security, or service delivery. · Complete all required documentation accurately and in a timely manner, including untoward incident reports. Emergency and Incident Response · Assist with the evacuation of personnel during fire alarms, bomb threats, or other emergency situations. · Complete untoward incident reporting procedures in line with Trust policy. · Provide operational support during emergency situations as required. Working Arrangements · Car parking services operate throughout the year. It is a contractual requirement that officers work on Bank Holidays when rostered and required to meet operational service needs. · There are elements of lone working in this job role. · The role involves working outdoors in varying weather conditions and requires periods of standing, walking, and physical activity.

• Basic IT skills appropriate to the role
• Ability to work flexibly within a rota-based service, including working as part of a team skills appropriate to the role
• Awareness of car parking procedures or a willingness to acquire knowledge through training.
• Effective communication skills, both verbal and written.
• Physically fit and able to undertake the duties of the role, including walking, standing for prolonged periods, and working outdoors.
• Ability to remain calm and confident when working under pressure or in potentially confrontational situations.
Desirable criteria
• Be educated to GCSE Grade 'C' or above (or equivalent) in English and/or Mathematics.
• Previous experience working in a security, facilities, parking, or customer-facing operational environment.
• Knowledge of parking enforcement and relevant legislation, You must have appropriate UK professional registration.
  
  At East Lancashire Hospitals NHS Trust our vision is to be widely recognised for providing safe, personal and effective care. We currently provide high quality services and treat over 600,000 people across East Lancashire and the surrounding area. We employ over 9,500 staff, many of whom are internationally renowned and have won awards for their work., The Trust is an equal opportunities employer, committed to improving the working lives of our staff and operates a 'Zero Tolerance' policy to aggression, violence, bullying and harassment. In addition, our aim is to help protect children and vulnerable adults by providing a first-class service to the recruitment of people into positions of trust.
We aim to employ a workforce that reflects the diverse communities we serve. We welcome applications from everyone irrespective of ethnic origin, gender, age, gender identity, sexual orientation, religion, marital status, disability or social background. We especially welcome applications from members of our black, Asian and minority ethnic (BAME) communities, as we have identified that ELHT has an under-representation of BAME employees. Appointments will be made on merit., The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

It is important you are made aware of the following as regards your application to East Lancashire Hospitals NHS Trust
• Please note that the salary advertised is for full time hours. If this post is less than 37.5 hours per week, the salary will be pro-rata. For posts on Agenda for Change pay-scales, new entrants to the NHS will normally commence on the first pay point of the relevant band.
• This vacancy may close before the closing date if the recruiting manager deems sufficient applications have been received. Therefore it is advised to complete your application as early as possible to avoid disappointment.
• Please ensure you check the email account from which you apply regularly as we will use this to contact you regarding your application.
• Please note that shortlisting is completed anonymously with candidates being assessed against the essential criteria for the post. Therefore only applicants, who can clearly demonstrate how they meet our person specification criteria in their application, will be short-listed.
Disclosure and Barring Scheme (DBS) If the role you are applying for is identified as either controlled or regulated activity as defined in in the Safeguarding vulnerable Groups Act (2006) any offer of employment is provisional upon a satisfactory DBS check being obtained. The healthcare sector is exempted from the Rehabilitation of Offenders Act 1974. In line with other NHS organisations in the North West Region, the Trust is now passing the charge for undertaking a DBS check on to candidates in the event they are successfully appointed into the post for which they have applied. Candidates can choose whether to pay this over 1-3 months as a deduction from the monthly salary. However, if you are applying for a post as a BANK worker, the payment must be made in full at the time of employment checks. By applying for this vacancy you are agreeing to this undertaking in the event you are successfully appointed. The cost of an Enhanced Disclosure will be £55.38 and for a Standard Disclosure will be £27.38.