Capability & Readiness Assistant Manager

Join Consumer Financial Crime Strategy & Change and help deliver strategic, operational and regulatory change that strengthens controls, improves customer outcomes and increases efficiency. Our team is responsible for ensuring that change is embedded successfully into operational teams and that colleagues have the capability, knowledge and support required to perform effectively within a continually evolving Financial Crime environment. We're recruiting Capability & Readiness Assistant Managers to support operational readiness, colleague capability, implementation activity and business transition across a broad portfolio of Financial Crime change initiatives. You'll deliver specialist training interventions and ensure new processes, controls and technologies are effectively adopted. Colleagues will work closely with Delivery Managers, Business Analysts, Operational Leaders and Financial Crime SMEs to ensure that change is successfully embedded and sustained. The successful candidate will bring strong Financial Crime knowledge, particularly across Anti-Money Laundering (AML), Transaction Monitoring (TM), Know Your Customer (KYC) and Customer Due Diligence (CDD) processes, alongside the ability to engage, coach and support operational colleagues through change. Whilst individuals may develop specialist areas of expertise, the team will collectively support:

• SME Training & Capability Development
• Transition & Migration Activity
• Operational Readiness & Change Adoption
• Knowledge Management & Procedure Governance
• Implementation Support & Early-Life Stabilisation, Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we're committed to creating an environment in which everyone can thrive, learn and develop.
  
  Demonstrable experience designing and delivering training, coaching or capability activity that builds colleague knowledge, confidence and competence.
• Operational readiness & implementation
Strong experience supporting operational readiness and implementation, preparing colleagues, processes and teams to successfully adopt change.
• Financial Crime knowledge
Experience within Financial Crime or a related area, with a good understanding of risks, controls and processes such as AML, KYC, Customer Due Diligence or Transaction Monitoring.
• Engaging communication & facilitation
Confident facilitating groups and translating complex information into clear, engaging training, guidance and communications for different audiences.
• Change support & collaboration
Experience supporting colleagues through change, building positive relationships across operational, change and stakeholder teams.
• Planning & continuous improvement
Strong organisational and problem-solving skills, with experience balancing priorities and identifying opportunities to improve colleague and operational outcomes. And any experience of these would be really useful:
• Business readiness & change
Experience supporting business readiness, operational change, migration, transition or insourcing programmes.
• Learning design & capability
Experience designing learning solutions, training pathways, capability frameworks or colleague accreditation programmes.
• Technology-enabled implementation
Experience preparing and supporting colleagues through the implementation of new technology, processes or ways of working.
• Broader Financial Crime expertise
Experience or knowledge across Financial Crime areas such as Transaction Monitoring, Investigations, Customer Risk Assessment, Sanctions, Screening, SARs or Quality Assurance.
• Learning & change qualifications
Relevant professional development or qualifications in Learning & Development, Train-the-Trainer, Business Readiness or Change Management.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative. We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme. We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need. We also offer a wide-ranging benefits package, which includes:
• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 28 days holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies