Capability Lead

As a Capability Lead in our employability team, you'll support and develop Job Coaches across operational sites, helping them build the skills and confidence to deliver meaningful outcomes. Your work will directly influence performance, growth, and positive impact for individuals and communities. This is a role with purpose; by embedding best practice, supporting learning, and driving continuous improvement, you'll help colleagues thrive and ensure participants receive the highest quality support - creating lasting change where it matters most. What you'll do as a Capability Lead You'll be entrusted to:

• Provide coaching, guidance and practical support to Job Coaches through observations, call reviews and 1-to-1 sessions
• Identify learning needs and deliver targeted development to build capability and confidence
• Share best practice across teams and embed continuous improvement initiatives
• Support the rollout and adoption of new processes and change initiatives
• Collaborate with Operations Managers to address performance challenges and improve outcomes
• Maintain accurate records of coaching activity and ensure alignment with contractual and quality standards
  
  Experience in employability, participant-facing services or a customer service environment with a strong track record of performance
• Experience supporting, coaching or developing colleagues, with a passion for helping others grow
• A Level 3 qualification in Information, Advice and Guidance (IAG) or equivalent, or willingness to work towards this
• Strong communication and interpersonal skills, with the ability to work across different teams and stakeholders
• Excellent organisation, attention to detail, and the ability to manage multiple priorities
Vetting and checks: An Enhanced DBS check is required for this role. This includes spent and unspent convictions, cautions, and any relevant information held by local police, in accordance with the Rehabilitation of Offenders Act and safeguarding requirements. You will also complete an Occupational Health Questionnaire to allow us to provide any support needed for you to succeed in the role.

About Serco At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.


• Pension: Up to 6% contributory pension scheme
• Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression
• Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
• Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Charity: Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.