Call Handlers

Are you a compassionate and organised communicator who thrives in a busy, people-focused environment? We have an exciting opportunity as we expand our friendly and supportive Single Point of Access Team as a Call Handler, helping to ensure patients receive the right care at the right time. This customer-facing role is based within our referral service, where you'll play a vital part in supporting patients and healthcare professionals by gathering and processing essential information with care and professionalism. The service operates 7 days a week, 07:30 - 20:00, including bank holidays. Call Handlers work five weekday shifts and two weekend shifts, with enhanced pay for weekend work. We're looking for someone who:

• Has excellent communication and interpersonal skills
• Works calmly and professionally under pressure
• Is confident using IT systems and can quickly learn new software (training on SystmOne will be provided)
• Is organised, detail-oriented, and able to manage multiple tasks
• Has a caring and patient-centred approach in every interaction
A Personal Message from the Team "Our Call Handlers are often the first point of contact for patients and healthcare professionals - it's a role that truly matters. We're a supportive, close-knit team that takes pride in delivering a caring, efficient service. If you're someone who enjoys helping others and thrives in a busy environment, we'd love to hear from you.",
• INTERVIEWS FOR THIS ROLE WILL TAKE PLACE ON WEDNESDAY THE 13TH OF MAY
• Receive referrals by telephone or electronically and gather accurate patient details
• Input referral information onto SystmOne and maintain up-to-date electronic care records
• Provide administrative support such as scanning documents, taking messages, and signposting enquiries
• Handle all communications with empathy, efficiency, and respect for patient confidentiality
• Work collaboratively with colleagues to ensure smooth service delivery and excellent patient experience, As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.
Armed Forces Friendly Employer We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britain's Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment. Please note that some of our substantive vacancies may be available on a smaller number of hours than advertised. If you would be interested in applying on this basis, we would encourage you to contact the appointing manager to enquire further. DBS Checks Please be aware that all new employees starting work with us will be charged for the cost of their DBS check if it is required for the role. The cost will be deducted from your salary either in 1 payment or over a six month period once you start employment. By applying you are agreeing to this undertaking. If you are successful you will be asked to confirm if you wish to pay in one amount or in instalments. The charges are currently £27.38 for a standard check and £55.38 for an enhanced check. The level of check will be determined by the post you are applying for. Please note that Volunteers and Bank only staff will not be charged. The Disclosure and Barring Service (DBS) offers a confidential checking service for transgender applicants in accordance with the Gender Recognition Act 2004. This is known as the sensitive applications route, and is available for all levels of DBS check - basic, standard and enhanced. The sensitive applications route gives transgender applicants the choice not to have any gender or name information disclosed on their DBS certificate that could reveal their previous identity. To contact the sensitive applications team, please telephone or email [email protected]. Use of Artificial Intelligence (AI) Please note, the selection processes at York & Scarborough Teaching Hospitals are in place to ensure we recruit candidates with the right skills and values. We remain vigilant against candidates who misuse these tools to generate an application that doesn't accurately reflect their skills. You will be required to acknowledge that you are aware of this before submitting your application. Agile and Flexible Working We are committed to helping all staff balance their work with other commitments and have recently launched our new Agile and Flexible Working policy to support this, entitling all staff to request flexible working from day one - for all posts. We encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.

https://yorkhospitals.pagetiger.com/hdjgxd Our benefits We offer a range of benefits to support our staff including: · Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants · 27 days holiday rising to 33 days (depending on NHS Trust service) · A generous relocation package of up to 30% of salary (capped at £18k) to support with relocation expenses for hard to fill positions where relocation would be an expectation to undertake the role fully. If you would like to discuss a potential relocation package, please speak to the recruiting department/manager. · A variety of different types of paid and unpaid leave covering emergency and planned leave · Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme · NHS Car Lease scheme and Cycle to Work scheme · An extensive range of learning and development opportunities · Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages., All our employees have access to a free, confidential counselling and wellbeing support service. Our EAP is available 24/7, 365 days a year. Relocation Package The Trust offers a generous relocation package of up to 30% of salary (capped at £18k) to support with relocation expenses for hard to fill positions where relocation would be an expectation to undertake the role fully. If you would like to discuss relocation further, please speak to the recruiting manager at interview. A bit more about us and the surrounding area York and Scarborough Teaching Hospitals NHS Foundation Trust is situated in a fantastic part of the country that is home to two national parks, a beautiful coastline, and the city of York - consistently voted one of the best places to live in the UK. We provide a comprehensive range of acute hospital and specialist healthcare services for approximately 800,000 people living in and around York, North Yorkshire, North East Yorkshire and Ryedale - an area covering 3,400 square miles. Our annual turnover is approaching £0.5bn. We manage eight hospital sites and have a workforce of around 10,000 staff working across our hospitals and in the community. Sponsorship Please note: Under current Home Office Immigration Rules we are unable to offer sponsorship for roles with a salary of less than £25,000 pa as they do not meet the UK Visas & Immigration criteria. Currently, this rules out sponsorship for Band 2, and some Band 3 roles. In addition to this, there are a number of other roles not eligible for sponsorship, therefore applicants requiring it may wish to determine the likelihood of obtaining sponsorship for this position by assessing themselves against the criteria on the gov.uk website - https://www.gov.uk/check-uk-visa.