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Call Handler - Outbound Sales

Cardiff and Vale University Health Board, City of Westminster

Call Handler - Outbound Sales

Salary not available. View on company website.

Cardiff and Vale University Health Board, City of Westminster

  • Full time
  • Permanent
  • Onsite working

Posted 2 weeks ago, 10 Jul | Get your application in now before you miss out!

Closing date: Closing date not specified

Job ref: 853e2cd26dff44babd90e4190b4eb7cb

Location ref: City of Westminster

Full Job Description

  • Making 150+ outbound calls per day to NHS patients due for clinical reviews.
  • Explaining the importance of health appointments in a clear, persuasive way.
  • Motivating hesitant or sceptical patients to book potentially life-saving appointments.
  • Handling objections professionally, including from patients contacted multiple times.
  • Working across multiple clinical areas and learning new medical terminology (training provided).
  • Tracking your performance and participating in coaching to improve booking rates.
  • Recording call outcomes accurately and updating patient records in CRM systems.
  • Meeting and exceeding daily, weekly, and monthly booking targets.
  • Thriving in a fast-paced, target-driven environment where resilience is key, To support NHS patients in accessing vital health reviews by making high-volume outbound calls, motivating them to book appointments that could significantly improve or save their lives. The role is central to improving patient engagement and health outcomes through proactive communication.
    • Key relationshipsKnowledgeKnowledge
  • Patients Primary contact, requiring empathy, persuasion, and clarity.
  • Patient Support Hub Team Collaborating to meet team targets and share best practices.
  • Supervisors/Coaches Receiving regular feedback and performance coaching.
  • CRM/Data Systems Recording outcomes and managing patient information accurately.

    This is a fast-paced, target-driven role where success is measured by your ability to connect, persuade, and bounce back from rejection. Youll need strong communication skills, emotional resilience, and a genuine desire to help people. Youll also be expected to learn quickly, as youll be working across multiple clinical areas and using various systems to track and record patient interactions.
    • If youve worked in outbound calling, telesales, fundraising, or any role that involves speaking to strangers and overcoming objections, and you thrive on hitting targets - this could be the perfect challenge for you.,
  • Basic understanding of healthcare and patient engagement
  • Fluent English
  • Solid IT literacy, Familiarity with CRM systems
  • Understanding of clinical review processes, High-volume outbound calling
  • Confident communication and persuasion
  • Objection handling, Experience in telesales, fundraising, or door-to-door work
  • Ability to explain medical benefits clearly
    • Behaviours,
  • Resilient and tenacious
  • Target-driven mindset
  • Fast learner
  • Empathetic and patient-focused
  • Energetic and self-motivated
  • Comfortable working in a fast-paced environment

    Penrose Health is on a mission to deliver outstanding healthcare to every patient we serve.
    • We care for 75,000+ people across 9 sites in South East London, supported by a team of 200+ clinicians and staff. Our model is built on permanent, diverse teams, strong governance, and a clear focus on continuity, quality, and access. We work closely with NHS partners to deliver a full range of services from routine checks to complex, long-term care backed by robust systems and a culture of continuous improvement. We're proud to hold a CQC "Good" rating and consistently receive strong feedback from patients.

Direct job link

https://www.jobs24.co.uk/job/call-handler-outbound-sales-127093068
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