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Call Handler NHS - Patient Recall

Penrose Health, City of Westminster

Call Handler NHS - Patient Recall

Salary not available. View on company website.

Penrose Health, City of Westminster

  • Full time
  • Permanent
  • Onsite working

Posted 2 weeks ago, 18 Sep | Get your application in now before you miss out!

Closing date: Closing date not specified

Job ref: d073b3b5cc244ae6836427932e1a3d1d

Location ref: City of Westminster

Full Job Description

  • Making 150+ outbound calls per day to NHS patients due for clinical reviews.
  • Handling objections professionally, including from patients contacted multiple times.
  • Explaining the importance of health appointments in a clear, persuasive way.
  • Motivating hesitant or sceptical patients to book potentially life-saving appointments.
  • Working across multiple clinical areas and learning new medical terminology (training provided).
  • Tracking your performance and participating in coaching to improve booking rates.
  • Recording call outcomes accurately and updating patient records in CRM systems.
  • Meeting and exceeding daily, weekly, and monthly booking targets.
  • Thriving in a fast-paced, target-driven environment where resilience is key

    Penrose Health is on a mission to deliver outstanding healthcare to every patient we serve.
    • We care for 75,000+ people across 9 sites in South East London, supported by a team of 200+ clinicians and staff. Our model is built on permanent, diverse teams, strong governance, and a clear focus on continuity, quality, and access. We work closely with NHS partners to deliver a full range of services from routine checks to complex, long-term care backed by robust systems and a culture of continuous improvement. We're proud to hold a CQC "Good" rating and consistently receive strong feedback from patients.

Direct job link

https://www.jobs24.co.uk/job/call-handler-nhs-patient-recall-127420370
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