Call Handler

We have a great opportunity for an enthusiastic, highly motivated and flexible administrative assistant to join our friendly multidisciplinary team at East Cheshire NHS Trust.

Working as part of a flexible & hard working team, the post holder will provide call handling and clerical support to the booking team .

Hours per week: 0 / Bank

This position is offered on a Bank basis which is 'as and when' required with no guaranteed hours, however it does offer you increased flexibility by selecting shifts to work around your lifestyle.

Due to the terms of a Bank contract, we are unable to meet the criteria for Skilled Worker sponsorship for visa purposes., The post holder will provide a high-quality call handling service within the Outpatient Booking Centre, responding to patient enquiries, booking and amending appointments, and confirming attendance at upcoming clinics. The role will support the effective utilisation of clinic capacity, reduce DNA rates, and ensure patients receive timely information regarding their outpatient appointments, contributing to improved patient experience and waiting list recovery objectives.

We are committed to providing the best quality integrated care to our patients. To achieve this aim we need highly motivated staff who are united by common values and behaviours.

We believe our workforce is our greatest asset and we actively support our staff to develop their capabilities to the full, with a variety of learning and development opportunities.

Whether you are just starting out in your career or are looking to use your skills and experience in a new role, East Cheshire NHS Trust is the right employer for you. We look forward to you joining us so that we can bring out your best.