Call Handler

The call handler is the one of the first points of contact for patients managing urgent and non-urgent cases when they call for medical advice. This role involves efficiently managing incoming calls, signposting patients and ensuring queries are addressed in a timely and professional manner

Are you looking for a new challenge?

We are a 10 partner practice located in Luton and Ampthill, across 4 sites, serving the needs of around 45,000 patients.

We are looking for staff who share the same teamworking ethics to join our team. The successful candidate will be joining an innovative and proactive practice.

We learn from the past but are always looking to the future. This is true for when we look for new staff as well, your skills and experience will be what make you suitable for this role but we are more interested in your ideas for the future! How you want to develop yourself and how that will improve our practice and the service we offer to our patients.

We work with people to understand what being safe means to them as well as with our partners on the best way to achieve this. We concentrate on improving people's lives while protecting their right to live in safety, free from bullying, harassment, abuse, discrimination, avoidable harm and neglect. We make sure we share concerns quickly and appropriately.

Join us as a call handler at Lea Vale Medical Group! This is a fantastic opportunity to truly impact lives by working with an organisation committed to providing a responsive and patient-centred service for those in need of healthcare advice and support. This is an exciting role as you'd be joining an established non-clinical team that serves just over 40,000 patients and is rated outstanding by the CQC.

As an employee of Lea Vale Medical Group, you will also enjoy the following benefits:

Competitive Salary

NHS Pension

Support to guide your personal and professional development

Excellent training opportunities