Call Centre Operator

Mac360 is seeking a reliable and proactive Control Centre Operator to join our team on a zero-hours contract, providing essential holiday and absence cover within the busy Control Room.

In this role, you'll help ensure the safe and efficient running of our operations by monitoring systems, coordinating communications, and responding to operational incidents. Every shift plays a vital role in keeping critical rail and infrastructure projects operating safely, smoothly, and efficiently.

If you're dependable, adaptable, and ready to make a difference when it matters most, we'd love to hear from you!

About Mac360:

Mac360 delivers specialist workforce management, site access control, and safety technology solutions across the rail, infrastructure, construction, and related sectors. Our innovative approach helps clients enhance site safety, improve workforce efficiency, and digitise essential operational processes. As part of the Munnelly Group, we play a key role in supporting some of the UK's most significant infrastructure and construction projects.

What you'll be doing:

Monitoring live operational systems and responding to alerts.

Logging site activity accurately and maintaining detailed records.

Coordinating communication between field teams and key stakeholders.

Responding promptly to incidents and escalating issues where required.

Supporting the safe, efficient day-to-day operation of the Control Room.

Why join Mac360?

Flexible shifts that fit around your availability.

An excellent opportunity to earn additional income.

Full training and ongoing support.

Experience within a fast-paced operational environment.

Be part of a company supporting some of the UK's most important rail and infrastructure projects.