Call Centre Clerk
Forest Hospitals Nhs Foundation Trust, Sutton in Ashfield, Nottinghamshire
Call Centre Clerk
Salary not available. View on company website.
Forest Hospitals Nhs Foundation Trust, Sutton in Ashfield, Nottinghamshire
- Part time
- Temporary
- Onsite working
Posted today, 25 Apr | Get your application in now to be one of the first to apply.
Closing date: Closing date not specified
Job ref: f1e6876f7d364a71bbf1d22518ccd66d
Location ref: Sutton in Ashfield, Nottinghamshire
Full Job Description
- Provide an effective and efficient call centre service for outpatient appointments and general patient queries.
- Support the Trust in meeting national and local targets.
- Adhere to the Trust's Access Booking and Choice Policy.
- Work collaboratively with colleagues to ensure smooth operations across the department.
We are looking for a motivated individual with excellent communication skills and a passion for delivering outstanding customer service. As a Call Centre Clerk, you will be at the heart of patient care, ensuring outpatient appointments are managed efficiently and patient inquiries are handled with professionalism and empathy.
We are an award-winning NHS Foundation Trust working alongside health and social care colleagues across the county to provide acute and community healthcare services to more than 420,000 people across Mansfield, Ashfield, Newark and Sherwood, and parts of Derbyshire and Lincolnshire. We put the patient at the heart of everything that we do and it is our aim to make sure that every patient is treated as we would want a member of our own family to be treated. At the same time, we expect our staff to be caring, kind and courteous to each other and to look out for each other. We believe that we are truly a clinically-led organisation. We are proud that our Trust colleagues have voted us the best acute Trust to work for in the East Midlands for seven years running in the National NHS Staff Survey, while the Care Quality Commission has rated our Trust as 'outstanding' for care and our King's Mill Hospital as the only 'outstanding' NHS-run hospital in the East Midlands. Not all of our roles are eligible for visa sponsorship. To find out which roles are eligible, please refer to the shortage occupation list found here