Call Center Representative

conversationsConvert enquiries into claims through genuine customer-focused engagementWork towards individual and team performance targetsParticipate in coaching, training and ongoing development activities As a Contact Centre Advisor, you'll be the first point of contact for individuals looking for support with potential legal claims. The majority of your role will involve speaking to warm leads who have already expressed an interest in our services. You'll also manage inbound enquiries, helping clients understand their options and guiding them through the next steps of their journey. This is a consultative sales role where empathy, listening skills and the ability to build rapport are just as important as achieving results. Working Pattern Rotating two-shift pattern (early and late shifts alternating weekly)Weekend working on a rota basis About You! We're looking for people who... Enjoy talking to and helping othersAre naturally curious and ask insightful questionsHave resilience and
a positive attitudeAre motivated by goals and performance targetsCan communicate complex information in a simple and understandable wayThrive in a supportive, fast-paced environmentAre open to feedback, coaching and continuous development ExperienceWe welcome applicants from a variety of backgrounds. Whether you've worked in customer service, retail, hospitality, sales, contact centres, healthcare, education, or another people-focused environment, we'd like to hear from you. Equally, if you bring valuable life experience and strong communication skills, we encourage you to apply. What You'll Receive.. Reward & Recognition£26,227.50 annual salaryTransparent monthly bonus schemeRecognition awards and performance incentivesHealth & WellbeingPrivate GP accessCounselling and wellbeing supportHealth & wellbeing programmeTime Off31 days annual leave, increasing to 34 days with serviceLearning & DevelopmentComprehensive training Academy from day oneStructured onboarding programmeDedicated
on-floor coachingSupportive Team Leaders and ongoing career development opportunitiesAdditional BenefitsCompany pension schemePerkbox membership with 1000 of Retail discountsCasual dress every day!Company social events, at least 4 a yearFree tea, coffee, fruit and snacksOn-site coffee shop and food shackPrayer room facilities Our WorkplaceModern, dog-friendly office in East DidsburyExcellent public transport linksFree on-site parking Diversity & InclusionAt Blume and Fletchers Group, we believe diverse teams create better outcomes for our clients and colleagues. We welcome applications from people of all ages, backgrounds, experiences and life stages. If you're excited about this opportunity but don't feel you meet every requirement, we encourage you to apply anyway. We'd love to hear your story. Apply today and help people take the first step towards securing the support and justice they deserve.

Contact Centre Advisor East Didsbury, Manchester £26,227.50 basic salary + monthly bonus (£150-£300 average, with top performers earning around £5,000 annually) 31 days holiday, rising to 34 days with service Helping people pursue justice through great conversations Blume, part of Fletchers Group, is one of the UK's leading legal services businesses. We support people in pursuing legal claims that can genuinely change their lives. We're looking for motivated, customer-focused individuals to join our growing Contact Centre team. If you enjoy speaking with people, building trust, and working towards goals in a supportive environment, we'd love to hear from you. The Role: Key Responsibilities Contact warm leads through outbound calls and manage inbound enquiriesListen carefully to clients' circumstances and ask effective questions to understand their needsExplain legal services and processes clearly and confidentlyBuild trust and rapport through professional, supportive