Upload your CV
Go to job search

Call Center Representative

Willis Towers Watson, Guildford

Call Center Representative

Salary not available. View on company website.

Willis Towers Watson, Guildford

  • Full time
  • Permanent
  • Onsite working

Posted today, 24 Aug | Get your application in now to be one of the first to apply.

Closing date: Closing date not specified

Job ref: d67b18c9f94f4c369143d203840b8aaf

Location ref: Guildford

Full Job Description

Contact Centre Agent- Redhill5 days a week in Redhill Working in a busy call centre, within a friendly and professional team. You will mainly be taking inbound calls relating to a variety of occupational pension schemes. You may be required to answer queries via email and be asked to provide support to the administration and customer service team.Responsibilities:

  • Forward on escalated calls in the correct manner Maintain and develop knowledge of pension schemes Provide support to the administration team Support team members during busy periods Work as part of an effective team Answer the phones and respond to members queries to set service standards Provide an efficient, professional service to meet all client/members' needs and to promote the Willis Towers Watson brand Communicate with members via email Make outbound calls when required Hit individual (KPI of 50 calls per day) and team targets Ensure timely completion of timesheetsEssential Able to work to a high level of

    accuracy Able to work well under pressure and meet targets Interpersonal skills to include good written and verbal communication Computer literate Excellent customer service skills and a positive, customer focused attitudeAdvantageous Experience in either DB or DC pensions administration would be an advantage

Direct job link

https://www.jobs24.co.uk/job/call-center-representative-127250547
Relevant jobs