Call Center Agent

Salary not available. View on company website.

School Result, City Centre, Manchester

Posted today, 31 Aug | Get your application in now to be one of the first to apply.

Closing date: Closing date not specified

Job ref: bd0b3edb42c34f4f8c54ae6b473e819e

Location ref: City Centre, Manchester

Full Job Description

Respond promptly to customer inquiries via phone
Maintain high standards of phone etiquette and professionalism
Perform accurate data entry and maintain customer records
Assist with product information, order status, and troubleshooting
Identify customer needs and recommend relevant products/services
Maintain thorough understanding of company offerings
Collaborate with team members to improve service delivery
Document customer interactions for future reference

As a Call Center Agent, you'll be the first point of contact for customers, handling incoming calls, resolving inquiries, and ensuring a positive experience. You'll also assist with data entry, product support, and upselling opportunities. This role requires a proactive attitude, attention to detail, and the ability to thrive in a fast-paced environment., Previous experience in call center or customer service roles (preferred but not essential)
Strong communication skills in English and Spanish (multilingual candidates encouraged)
Proficiency in data entry with attention to detail
Ability to analyze customer needs and provide tailored solutions
Familiarity with upselling techniques is a plus
Positive attitude and ability to work under pressure

QLM Business Solutions is hiring a Call Center Agent to join its dynamic team in Manchester, England. This is a part-time, in-person role offering a competitive hourly rate of £25.00-£35.00, ideal for individuals with strong communication skills and a passion for customer service.

https://www.jobs24.co.uk/job/call-center-agent-127308300