Cafe & Gift Shop Assistant

1. Prepare and serve food and beverages to customers in a friendly and professional manner. 2. Keep tables clean, tidy and ready for customers to use. 3. Support general cleaning within the kitchen and storage areas, helping to maintain a clean and welcoming environment. 4. Follow appropriate procedures to help maintain a safe and welcoming environment for everyone on site. 5. Provide a friendly and helpful information service, sharing information with visitors about local walking and cycling routes and other activities. 6. Complete daily reconciliation of income against till receipts. 7. Help keep the gift shop looking welcoming and well stocked, displaying items and replenishing stock as needed. 8. Engage with visitors and provide a positive experience as an ambassador for Welsh Water.

Essential Experience

• Experience working with members of the public in a café, retail, reception, front-of-house or customer-facing environment.
• Experience providing helpful, professional customer service.
Essential Knowledge & Skills
• Enthusiastic about putting our customers first every day.
• Knowledge or experience of health and safety processes.
• Competent numeracy skills with Point of Sale systems (til) operating skills.
• Ability to make informed decisions and respond positively to different situations.
• Ability to manage tasks independently within agreed timescales, as well as work collaboratively as part of a team.
• Ability to communicate fluently in both verbal and written English.
Good to know

Fancy working somewhere a little different? Did you know Welsh Water has its very own visitor attraction at Elan Valley? Open all year round, our Visitor Centre is home to a café, gift shop and activity centre offering both land and water-based activities. Join our friendly, enthusiastic team and enjoy working in one of the most beautiful settings in Powys. Located in the heart of mid-Wales, Elan Valley is easily accessible from the nearby town of Rhayader and is just a couple of hours from Birmingham and Cardiff.


• 20% employee discount on Elan Valley activities for you and your family
• 20% employee discount across all our visitor attractions
• 22 hours of fully paid training upfront to help you get started
• Opportunities to learn, develop and progress your career
• Uniform provided
• Refreshments available
• A beautiful working location at Elan Valley
• Free on-site parking
• Free mortgage brokering services
• Contribution-based healthcare cashback scheme (Medicash)
• Enhanced family-friendly policies
• Bicycle purchase discount payment schemes (affordability permitting)
• Employee Assistance Programme for you and your immediate family
And as part of Welsh Water, you'll be working for a not-for-profit company that truly cares about earning the trust of our customers and protecting our beautiful environment., Working Pattern
• 37 hours over 5 days out of 7
• Annualised hours (usually more hours in summer and less in winter)
• Rota scheduled every 6 weeks
• Shifts will include bank holidays, school holidays and every other weekend
• Typical shift patterns: Monday - Sunday 8.30am-4.30pm or 10am-6.30pm (to cover an 8-hour working day)
• Weekends and school holidays are our busiest times where more hours will be available