Café Supervisor

The Café Supervisor will support the delivery of day-to-day operations within the Atrium Café andpotentially the development of the Pavilion in the longer term.This role is focused on frontline supervision and floor management, ensuring a high-quality,efficient and consistent café service. The post holder will lead shifts, support the Café Manager, anddeputise when required.In addition to operational supervision, the role will support core administrative and commercialfunctions including stock ordering, rota planning, maintaining food safety standards, andcontributing to budgetary control., 1. Supervise day-to-day café operations across the Atrium Café and Pavilion during allocated shifts 2. Take responsibility for floor management, ensuring efficient service and high standards 3. Lead, brief and coordinate staff during shifts to meet business needs effectively 4. Provide hands-on support during service, leading by example in customer service delivery 5. Ensure a consistently high-quality customer experience aligned to University expectations 1Updated June 2026 6. Support the Café Manager in the daily operation and deputise in their absence when required 7. Assist with stock ordering, supplier liaison and maintaining appropriate stock levels 8. Support stock control processes including deliveries, stock rotation and minimising waste 9. Assist in monitoring costs and supporting budget control through effective operational practices 10. Support the preparation and management of staff rotas to ensure appropriate staffing within budget 11. Train, support and supervise team members, providing feedback and maintaining performance standards 12. Ensure compliance with all food safety, hygiene and health & safety requirements, maintaining accurate records 13. Report operational issues, customer feedback and maintenance needs promptly, and support ongoing improvements to the café offerGeneral responsibilities:

• The University is committed to equality of opportunity. All staff are required to comply with
current legislation, University policies and good practice guidance.
• All staff are required to act in a way that safeguards the health and wellbeing of children and
vulnerable adults at all times. The post holder must be familiar with and adhere to appropriate safeguarding policies and guidance and participate in related mandatory/statutory training. Managers have a responsibility to ensure their team members understand their individual responsibilities with regard to safeguarding children and vulnerable adults.
• All staff are required to participate in the University appraisal process and should ensure they
are familiar with the process and plan time to prepare for their appraisal. Following the appraisal, staff are expected to undertake in any necessary learning and development and work towards the objectives that have been set.
• The University expects staff to attend any training designated as mandatory and to undertake
learning and development activities to support their role. Managers must facilitate learning and development within their teams.
• It is a condition of employment that staff will not disclose any information obtained in the
course of their duties other than to those entitled to receive it. The post holder must ensure that the confidentiality of personal data remains secure and that restricted information or highly restricted information to which they have access remains confidential during and after their employment at Royal Agricultural University. All staff must undergo appropriate data protection training as required.
• All absence from work must be reported in accordance with the University's absence
procedures and recorded on iTrent.
• The University acknowledges its responsibility to provide a safe, smoke free environment, to
its employees, service users and visitors. It is the policy of the University not to allow smoking on University premises other than in specifically designated areas., As a University we have chosen five values to underpin our learning community. These are the valueswhich we will all work by and for which we want the RAU to be known. We are:
• Collaborative - we believe in the power of working together. We are stronger as a community
of practice - inspiring each other, identifying shared goals, and providing reciprocal support leads to greater success.
• Open-Minded - we are receptive to new ideas and we value the diversity of experiences and
skills. We are committed to listening to everyone across the RAU community.
• Resourceful - we adopt creative approaches to achieve our goals while setting higher
standards, promoting professionalism and sustainability.
• Responsible - individually and collectively we take accountability for our actions working with
integrity to achieve the highest ethical standards.
• Inclusive - we acknowledge the fundamental value and dignity of all individuals and are
committed to maintaining an environment that seeks to eliminate all forms of discrimination and respects diverse traditions, heritages, and experiences.

C - Presentation Good standard of education including GCSE English & Maths E A Qualification in Hospitality, Catering or related field D A Food Safety Level 2 (or willingness to obtain) E A Essential (E) Measured by; Knowledge, Skills & Experience or A - Application form Desirable (D) B - Interview C - Presentation Experience working in a café or hospitality environment E A, B Experience supervising shifts or small teams D A, B Strong customer service skills E A, B Ability to lead by example in a fast-paced environment E A, B Experience of stock ordering and control D A, B Awareness of budget control and cost management D A, B Experience of rota planning or staffing coordination D A, B Knowledge of food safety and hygiene standards E A, B Strong organisational and communication skills E A, B Competent IT skills E A, Other requirements or A - Application form Desirable (D) B - Interview C - Presentation Flexible approach to working hours including evenings and E A, B weekends Positive, proactive and team-focused approach E A, B Reliable and professional E A, B Willingness to learn and develop E A, B Passion for café culture and hospitality E A, B