Buyer Operations Manager

This job is with RX Global, an inclusive employer and a member of myGwork - the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.Are you motivated by delivering seamless digital experiences that support world-class events?Do you enjoy working with data, systems and stakeholders to create positive customer outcomes?About our Team
RX Global aims to create unforgettable experiences for attendees and exhibitors through organizing events. Innovation, creativity, and collaboration drive the company to offer exceptional services to clients.About the RoleWe are looking for a highly organised and detail-oriented Buyer Operations Manager to support the successful delivery of RX Global Travel events, including IBTM, ILTM, WTM and ATM. This is a varied dual-role position combining buyer recruitment and relationship management with digital platform and event systems coordination.In this role, you will be responsible for identifying, recruiting, managing and hosting buyers, while also overseeing the set-up and configuration of event management systems, web CMS, mobile apps, registration forms and attendee portals across the full event lifecycle. You will work closely with internal stakeholders, buyers and partners to ensure systems run smoothly and every touchpoint delivers a seamless, reliable and engaging experience.This
opportunity would suit someone who thrives in a fast-paced environment, is confident working across multiple projects at once, picks up new systems quickly, and enjoys balancing operational delivery with stakeholder and customer engagement.ResponsibilitiesManage and configure SaaS (Hosted Buyer) platforms to support event delivery requirementsCoordinate platform setup, registration processes and system delivery across event lifecyclesAct as a central liaison to align stakeholders on requirements, timelines and progressSupport system integrations, testing (UAT) and continuous platform improvementsIdentify, log and escalate system issues, collaborating with development teams on solutionsDeliver clear and consistent reporting to support decision-making and performance trackingContribute to buyer recruitment strategies, building strong industry relationships and pipelinesManage buyer communications, database activity and event admin to ensure a smooth customer experienceRequirementsStrong
communication and stakeholder management skills, with a collaborative approachGood organisational skills with the ability to prioritise and manage multiple tasksExperience using data, systems or CRM/database platforms (e.g. Excel, Smartsheet or similar)Comfortable working with digital platforms, systems or process improvementsAbility to analyse information and use data to support decision-makingCustomer-focused mindset with a commitment to delivering a positive experienceProactive and adaptable approach, with the ability to work effectively under pressureRelevant experience in events, recruitment, operations or digital systems (degree or equivalent experience welcomed)Desirable to have EventsAir experience Work in a Way That Works for You
We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance, and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.Working Pattern
Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.About the Business
RX is a global leader in events and exhibitions, leveraging industry expertise, data, and technology to build businesses for individuals, communities, and organisations. With a presence in 25 countries across 41 industry sectors, RX hosts approximately 350 events annually. RX is committed to creating an inclusive work environment for all our people. RX empowers businesses to thrive by leveraging data-driven insights and digital solutions. RX is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. For more information, visit