Business Unit Head

Business Unit Head

Date: August 11, 2026

Location: Dartford, Kent, GB, DA1 1

Additional Info: Any

Posted At: November 10, 2026 12:44:35 GMT

Artic Building Services is a leader in Hard Facilities Management across London and the Home Counties. We offer a comprehensive suite of technical and engineering solutions, ensuring the smooth operation of your Mechanical, Electrical, and Hard FM Plant.

Job Description

Job Title:

Business Unit Head - Hard Facilities Management

Location:

Dartford

Reporting to:

Operations Director / Managing Director

Purpose of the Role

The Business Unit Head will spearhead the strategic and operational leadership of Hard FM services. With a focus on delivering excellent building maintenance, compliance, and lifecycle services, this role ensures that facilities run efficiently, safely, and in alignment with educational standards and contractual obligations.

Key Responsibilities

• Oversee all aspects of Hard FM services including mechanical, electrical, plumbing, HVAC, and building fabric maintenance


• Lead a team of technical and operational professionals, ensuring optimal workforce performance and development


• Ensure compliance with statutory and contractual obligations (e.g., SFG20, HTM, and DfE guidelines)


• Develop, monitor, and report on KPIs and SLAs for multiple educational institutions


• Manage financial performance: budget control, forecasting, cost-saving initiatives


• Build and maintain strong client relationships, acting as the main point of contact for escalations and strategic discussions


• Drive continuous improvement initiatives with a focus on safety, sustainability, and service quality


• Oversee planned preventative maintenance (PPM) programs and reactive works delivery


• Lead on mobilisation and transition of new contracts when applicable

Skills & Experience

• Proven leadership experience in FM, preferably in the education sector


• Technical qualifications in engineering or building services (e.g., HNC/HND, NVQ Level 4+, or equivalent)


• Strong understanding of health & safety regulations, compliance standards, and asset lifecycle management


• Excellent financial acumen and contract management skills


• Strategic thinker with ability to lead multi-disciplinary teams


• Exceptional stakeholder management and communication abilities


• Familiarity with CAFM systems and industry best practices

Qualifications

• Degree or equivalent experience in Facilities Management, engineering, or a related field


• IOSH / NEBOSH certification (preferred)


• Membership of a relevant professional body (e.g., BIFM, CIBSE)

What Success Looks Like

• Efficient, compliant, and sustainable operations across all sites


• High levels of client satisfaction and contract retention


• Empowered and high-performing teams


• Continuous innovation and process improvement

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, colour, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, or disability.

What we offer

Sickness Scheme

#s1-Gen

developmentEnsure compliance with statutory and contractual obligations (e.g. SFG20, HTM, and DfE guidelines)Develop, monitor, and report on KPIs and SLAs for multiple educational institutionsManage financial performance: budget control, forecasting, cost-saving initiativesBuild and maintain strong client relationships, acting as the main point of contact for escalations and strategic discussionsDrive continuous improvement initiatives with a focus on safety, sustainability, and service qualityOversee planned preventative maintenance (PPM) programs and reactive works deliveryLead on mobilisation and transition of new contracts when applicableSkills & ExperienceProven leadership experience in FM, preferably in the education sectorTechnical qualifications in engineering or building services (e.g. HNC/HND, NVQ Level 4+, or equivalent)Strong understanding of health & safety regulations, compliance standards, and asset lifecycle managementExcellent financial acumen and contract management
skillsStrategic thinker with ability to lead multi-disciplinary teamsExceptional stakeholder management and communication abilitiesFamiliarity with CAFM systems and industry best practicesQualificationsDegree or equivalent experience in Facilities Management, engineering, or a related fieldIOSH / NEBOSH certification (preferred)Membership of a relevant professional body (e.g. BIFM, CIBSE)What Success Looks LikeEfficient, compliant, and sustainable operations across all sitesHigh levels of client satisfaction and contract retentionEmpowered and high-performing teamsContinuous innovation and process improvementWe are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, colour, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disabilityWhat we offerSickness Scheme #J-18808-Ljbffr