Business Support Reception Apprentice

To be the first point of contact within a busy environment and welcome all in a professional andfriendly manner. The post holder is responsible for a range of reception and administrative dutiesand functions within the wider team and ensures that they are carried out efficiently, effectivelyand up to a high standard.To work alongside and to cover, when appropriate, other administration staff across severallocations in some instances., To receive all incoming calls and all visitors to the service and deal with appropriately in a courteous and helpful manner. To be aware of the teams daily movements, where to contact them and to call them when required and appropriate. To assist in providing a flexible administrative service and to undertake several office duties at the request of the line manager across several locations in some instances. To co-ordinate and oversee service room bookings and report any problems to line manager. To deal with a range of queries from the public and other agencies in a polite and helpful manner, whilst working in reception also by telephone and face to face encounters, seeking advise and guidance from team members as appropriate. Ensure all messages are correctly recorded and promptly passed to relevant team members/other personnel. When appropriate, and with agreement with the line manager, be responsible for ad hoc and one off secretarial/admin duties for practitioners/directors/managers within the service . To maintain office-filing systems and ensure information relating to users of the service is accessible to relevant staff maintaining confidentiality at all times. When required, book couriers and ensure mail is franked and sent out in a timely manner. To receive regular one to one and team supervision from the line manager. As a service team member to work flexibly in order that essential priority tasks are covered and dealt with. To use information technology for a range of purposes. To report to the line manager any issues that are of concern relating to health and safety of the building. To have excellent verbal, written and communication skills. To induct new staff to reception administration systems. To have the ability to remain calm and sensitive in difficult and stressful situations. To understand reporting lines and who would be the best person to contact in a variety of situations. When required be a point of contact for taxi drivers/managers and responsible ad hoc bookings for staff/service users. Ensure all security guidelines are followed when receiving visitors, deliveries and maintenance personnel. Job description, To receive all incoming calls and all visitors to the service and deal with appropriately in a courteous and helpful manner. To be aware of the teams daily movements, where to contact them and to call them when required and appropriate. To assist in providing a flexible administrative service and to undertake several office duties at the request of the line manager across several locations in some instances. To co-ordinate and oversee service room bookings and report any problems to line manager. To deal with a range of queries from the public and other agencies in a polite and helpful manner, whilst working in reception also by telephone and face to face encounters, seeking advise and guidance from team members as appropriate. Ensure all messages are correctly recorded and promptly passed to relevant team members/other personnel. When appropriate, and with agreement with the line manager, be responsible for ad hoc and one off secretarial/admin duties for practitioners/directors/managers within the service . To maintain office-filing systems and ensure information relating to users of the service is accessible to relevant staff maintaining confidentiality at all times. When required, book couriers and ensure mail is franked and sent out in a timely manner. To receive regular one to one and team supervision from the line manager. As a service team member to work flexibly in order that essential priority tasks are covered and dealt with. To use information technology for a range of purposes. To report to the line manager any issues that are of concern relating to health and safety of the building. To have excellent verbal, written and communication skills. To induct new staff to reception administration systems. To have the ability to remain calm and sensitive in difficult and stressful situations. To understand reporting lines and who would be the best person to contact in a variety of situations. When required be a point of contact for taxi drivers/managers and responsible ad hoc bookings for staff/service users. Ensure all security guidelines are followed when receiving visitors, deliveries and maintenance personnel.

Potential apprentices must be 16 years old or above (there is no upper age limit). You must not have prior learning in the same subject that you wish to do an apprenticeship in. You must have been living in the UK for the last 3 years. If you are on a Visa, you must have a valid visa that covers the length of the apprenticeship contract; read more about whether your visa is suitable here- Apprenticeship Visa Requirements You must be able to access public funds and not already be in full-time education. You must be able to work 37.5 hours a week., Essential

• Good standard of Written and Spoken English
• Working in a team or as part of an administrative team
Desirable
• English & Maths GCSE or equivalent functional skills
• Experience of working in an office environment and routine office administration
Skills and Communication Essential
• Good communication skills
• Basic IT skills including Microsoft Office
Desirable
• Experience with making telephone calls and other forms of communication
• Computer Literacy including word processing and data entry
Person Specification Qualifications and experience Essential
• Good standard of Written and Spoken English
• Working in a team or as part of an administrative team
Desirable
• English & Maths GCSE or equivalent functional skills
• Experience of working in an office environment and routine office administration
Skills and Communication Essential
• Good communication skills
• Basic IT skills including Microsoft Office
Desirable
• Experience with making telephone calls and other forms of communication
• Computer Literacy including word processing and data entry
  
  Our mission is to make a positive difference to people's lives by improving the quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive - so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.