Business Support Officers

We are looking to recruit a permanent full time Business Support Officer to provide reception and administrative support and cover across our four Family Hub sites across the borough. Family Hubs bring together a range of services to support children, young people and families. Our Business Support Officers play a vital role in delivering this support by acting as the first point of contact for families who visit or contact our Hubs; and by carrying out a range of administrative tasks to support frontline colleagues in the work they do. This specific role, as a Roving Business Support Officer, is an exciting opportunity to work across all our hubs offering cover and support to existing staff during planned and unplanned absence.,

• Dealing with customer or colleague enquires face to face in reception, via telephone and by email - signposting to relevant professionals where appropriate.
• General administration including ordering and dealing with invoices, managing room booking and monitoring multiple email inboxes.
• Supporting the delivery of both online and face to face parenting programmes ensuring information is coordinated, records are maintained and follow-up actions are completed.
• Supporting site-based operational arrangements, including buildings-related administration, supporting with health and safety meetings and liaison with colleagues to help maintain safe and effective Hub environments.
• Supporting digital content and information management, including keeping service information up to date across relevant platforms and helping families and professionals access clear and accurate information.
• Managing online enquiries, ensuring these are reviewed, forwarded on to the relevant professional or responded to appropriately and in line with agreed processes.
• Supporting the induction, guidance and ongoing development of colleagues by sharing knowledge, providing practical support and encouraging consistent working practices across Family Hub sites., Stockport Council holds a Visa sponsorship licence but this can only be used for certain roles and this campaign does not currently qualify.
Please note that we have made a commitment to improve the employment opportunities for people with disabilities, care leavers and ex-military personnel. As part of the Guaranteed Assessment Scheme you will therefore be guaranteed to be shortlisted for Assessment if you meet both the criteria for the scheme and the essential job role criteria. Find out if you meet the criteria here: https://www.greater.jobs/our-guaranteed-assessment-scheme Privacy Notice Follow our recruitment team on X, Instagram and Facebook for updates on our vacancies and recruitment events. Stockport Council is committed to promoting a diverse and inclusive workforce culture - a place where we can all be ourselves and succeed. We welcome applicants from all backgrounds and communities to join our workforce. We want our employees to have a good work life balance and in many job roles we can offer a range of flexible/hybrid working arrangements. We also have inclusive employment policies and staff engagement forums to support our diverse workforce. We will listen to, learn from, and develop our workforce.

A commitment to providing a high standard of customer service with previous experience of dealing with customers, strong organisational and interpersonal skills, with the ability to prioritise your own workload and work to tight deadlines. You should be computer literate and be confident in working with standard office IT applications including Word, Excel, and Outlook. You will be expected to learn how to navigate in-house ICT systems to work with data and information; and use other applications to support services delivered virtually. You will work as part of the Stockport Family Business Support Hub and will therefore have the ability to build effective working relationships. Must be able to travel to all of the Family Hub sites at short notice.

At Stockport Council we are one ambitious team on a mission to create opportunities for everyone who lives, works and spends time in the borough. Working at Stockport Council means contributing to one of the most thriving towns in the North. We're keen to recruit people with the right values and behaviours that can help us ensure our workplace values are at the heart of everything we do. We are proud to be recognised under the Good Employment Charter as an organisation committed to the wellbeing of our colleagues. As members of the charter, we have been recognised as a great place to work for all colleagues and pledge to pay the real living wage, engage staff in key decisions and endorse fair and flexible working conditions.