Business Support Officer (Kettering Adult Social Care)

An exciting opportunity has arisen for a motivated and capable individual to join our Kettering Adult Social Care Team as a Business Support Officer (BSO), working 29 hours per week and officed based. This is a rewarding role at the heart of a dedicated team that provides essential support and services to people in the community. In this position, you will provide comprehensive administrative support, helping the team to operate smoothly and efficiently. As the team's primary administrative contact, you will have a varied workload and play a key role in supporting day-to-day activities. You will also be part of a wider Business Support network, working alongside colleagues across different teams who share expertise, collaborate regularly, and provide ongoing support to one another.,

• Answering telephone enquiries and directing calls appropriately.
• Inputting and maintaining accurate data in internal databases.
• Managing and updating a shared inbox
• Taking minutes during meetings and distributing documentation accordingly., Our values define who we are and how we operate, by forming the foundation for how we interact with our customers, colleagues and provide our services. They are also at the forefront of our decision making and delivery and are:
Customer-focused Respectful Efficient Supportive Trustworthy Our key commitments help ensure that the priorities we make, now and in the future, maintain the necessary breadth of focus in those areas that we believe matter most.


• Strong communication skills, both written and verbal.
• Confidence in handling a high volume of telephone calls.
• Proficiency in Microsoft Word, Outlook, and Excel.
• Excellent attention to detail and the ability to work to deadlines.
• A proactive, reliable, and well-organised individual with the ability to use initiative.
  
  We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups.
  
  Here at North Northamptonshire Council, we're transforming for the better, using all our creativity and imagination to create the best life for our local people.
You'll find that we have a wide range of careers that may be more surprising than you think! Why choose us? We offer a vibrant working environment with:
• a competitive salary
• a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.
• lots of opportunities to develop your skills, knowledge and potential in a large unitary council
• generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days
• hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance.