Business Support Officer

We have an exciting opportunity to join our Transfer of Care Hub temporarily as a Business Support Officer here on the Isle of Wight for 28 hours per week.

The post holder will be responsible for providing effective and efficient clerical and administrative support to teams of healthcare professionals, as part of an integrated admin service within the service. The role will involve a high level of organisational skills and excellent working knowledge of administrative procedures and IT systems used within the Trust. They will be responsible for managing and prioritising their own workload, ensuring that deadlines are met and will be required to use their own initiative.

The post holder will support the effective running of the service which requires timely communication, information sharing and maintaining accuracy of records across electronic systems.

The post holder will proactively support the service in the development of standards and change initiatives and will assist with the day-to-day operational work, liaising with all members of the service lines and outside agencies. They will work within departmental guidelines and procedures to support the service.

At present, the Trust is unable to offer Skilled Worker visa sponsorship for this post. Applicants must have the right to work in the UK at the time of application.

Main duties, tasks & skills required

Provide administrative support to Service

Maintain files/records/databases and any relevant documentation and disseminate appropriately.

Answer telephone/emails and deal with enquiries as appropriate

Be required to demonstrate initiative, problem solve and make decisions without reference on a regular basis

Administer day to day information systems, statistics and productivity data.

Advocate on the service user's behalf and provide a link between the service user and all parts of the service

Provide a link between other providers for care relating to our service users.

Ensure suitable communications systems are in place to support staff cluster wide.

To support the teams with daily administration tasks as required.

At all times ensure the provision of a professional and high-quality service.

To assist and fully participate in and take responsibility for all clerical and administrative aspects of the office.

To process and record referrals and enquiries for the service.

Maintain all paper and software-based information, administrative systems and office procedures.

Support and role model cultural development in line with the Trust and Service values and principles

The post holder must be willing to be flexible and to continually review operating procedures to ensure best use of time and resources., Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

Must be literate and numerate to GCSE level [A-C] in 5 subjects or equivalent qualification

Accredited admin/business qualification - (e.g. European Computer Driving Licence, RSA, NVQ L3 or Equivalent) or relevant equivalent experience.

Good working knowledge of NHS clinical I.T. systems appropriate to role i.e. Paris, system1, e-care is desirable -- appropriate to role.

Advanced professional skills in using a range of computer software including Microsoft Office i.e. Word/Excel/Power point / Outlook and general experience with information systems/databases

Understanding of administrative policies and procedures

Experience of service development

Experience of working within Health and Social care setting or equivalent

Experience of working in a Customer Service environment

Experience in dealing with complex/ confidential issues & situations, Work towards Business Admin NVQ level 4 or equivalent / evidence of personal development in relevant area, Administration teams experience of demanding workload in a pressured environment

Working with computer screens, requiring concentration for long periods of times / attention to detail, Evidence of agile working

Contribute to improving quality.

Maintain quality in own work and encourage others to do so

Support equality and value diversity

Ability to adapt to change within working situation, Excellent communication, interpersonal and people management skills

Effective negotiation skills and the ability to manage a difficult situation calmly.

Good customer care skills and able to empathise and deal effectively with patients/ service users

Experience of working with external partners, agencies & voluntary sector

Hampshire and Isle of Wight Healthcare NHS Foundation Trust provides joined-up mental and physical healthcare for around two million people across our communities. With over 13,000 staff working in the community and local hospitals, we deliver care at every stage of life, helping people live their best and healthiest lives.

Our mental health services include community-based support and early intervention in psychosis (EIP) for both adults and young people, alongside a network of specialist inpatient wards covering forensic, learning disability, eating disorder and older person's care.

We deliver extensive physical health services too, from urgent community response teams helping frail and older patients remain safely at home, to hospitals at home teams providing acute-level care in familiar surroundings. Our neurological services offer rehabilitation and treatment for conditions including Multiple Sclerosis, Parkinson's Disease, Motor Neurone Disease, Head Injury, Cerebral Palsy and Stroke. Across Hampshire, our community hospitals provide inpatient rehabilitation as a step down from acute care, and our dedicated teams also staff Treetops Sexual Assault Referral Centre in Portsmouth, offering expert, compassionate support.

Everything we do is underpinned by our CARE values of compassion, accountability, respect and excellence

£28392.00 to £31157.00 Yearly