Business Support Officer

Our highly skilled and supportive Front Door Team is looking for a dedicated Business Support Officer to join us on a part-time, permanent basis. This is a vital role at the heart of Children's Services, providing administrative support to Social Workers, Front Door Advisors and Team Managers. Working days: Wednesday 1:30 - 5pm, Thursday 9am - 5pm and Friday 9am - 5pm As part of this busy team, you will be responsible for processing and managing safeguarding referrals received through the Dudley Portal, telephone calls and emails. Due to the urgent nature of the work, you will need to work efficiently, accurately and confidently, managing competing priorities while maintaining a high standard of service. You will communicate with a wide range of professionals, partner agencies and members of the public on a daily basis, making excellent communication and customer service skills essential.,

• Responding to and managing all enquiries received by the Front Door service.
• Processing safeguarding referrals received via the Dudley Portal, telephone and email.
• Completing Local Authority (LA) checks promptly and accurately.
• Undertaking daily DART tasks and maintaining records.
• Processing and managing missing person alerts.
• Supporting Freedom of Information (FOI) requests.
• Maintaining accurate records across relevant systems and databases.
• Providing administrative support to meet the needs of the service.
  
  We are looking for someone who:
• Has excellent attention to detail and a high level of accuracy.
• Is confident using Microsoft Office applications, including Outlook, Word and Excel.
• Has strong organisational skills and can effectively manage a varied workload.
• Demonstrates excellent communication and interpersonal skills.
• Can work well under pressure and meet tight deadlines.
• Has experience in a business support, administrative or social care setting, or can demonstrate relevant transferable skills.
This is an exciting opportunity to join a respected and experienced team where your contribution will directly support the safeguarding and wellbeing of children, young people and families across Dudley. We offer a welcoming team environment, varied work and the chance to develop your skills while making a meaningful difference every day.

About Dudley Council It's an incredibly exciting time to work in Dudley Council as we embark on numerous multi-million pound regeneration schemes which will be real game-changers for the borough. In addition to the exciting schemes such as the Midland Metro we also have the ongoing and very serious challenges of ensuring vulnerable people across the borough receive the services they deserve. At Dudley Council we have a 'one council' ethos that builds an effective and dynamic organisation which grows the economy and creates jobs, creating a cleaner and greener place and supports stronger and safer communities. We are rightly proud to be the historic capital of the Black Country and, working with our partners, Dudley Council is also committed to looking forward and helping to deliver our borough vision of 'Forge a Future for all' www.dudleyboroughvision2030.org.uk We ensure communities influence council decisions and are committed to delivering services in partnership with communities. We provide flexible and responsive service in partnership and help communities help themselves. In joining a local authority that serves 320,000 residents you will become an integral part of a council that:
• is ready to embrace change, providing an environment in which you will be encouraged to make your mark
• is aware of its key challenges and the need for a new energy to innovate the council, in order to find cost effective ways of delivering services
• has aligned its political and managerial leadership structures and is committed to protecting, securing and transforming the lives of children, families, the vulnerable and older people
• wants borough residents to have their say through our community forums
• dedicates time to meaningful consultation and listen to the views of our residents
• is working with the community to encourage active involvement of our residents