Business Support Officer

We have an exciting opportunity to join the Business Support Team within Plymouth City Council's Children, Young People and Families Service. This is a rewarding role at the heart of a busy service, providing vital administrative support to professionals who work to improve outcomes for children, young people and families across the city. As a Business Support Officer, no two days are the same. You'll work with a wide range of people, including members of the public, social workers and other partner agencies, helping to ensure our services run smoothly and efficiently. What You'll Be Doing Your responsibilities will include:

• Providing a professional and welcoming front-of-house reception service.
• Managing calendars and appointments.
• Maintaining accurate electronic filing and record systems.
• Answering and directing telephone enquiries.
• Preparing and compiling document bundles.
• Supporting a variety of administrative functions across the team.
  
  Are you an organised, motivated individual with excellent communication skills and a passion for delivering great customer service?, To be considered for this role, you must have:
• GCSE Grade A-C (9-4) or equivalent in Maths and English.
• A willingness to undertake relevant learning and development as required.
Desirable Skills, Knowledge and Experience We would particularly welcome applications from candidates who have:
• NVQ Level 2 or 3 in Business Administration.
• Customer care qualification or training.
• A basic understanding of relevant legislation, policies and procedures.
• Good working knowledge of Microsoft Office applications.
• Experience of working in a clerical or administrative environment.
• Experience of working as part of a team.
What We're Looking For We're looking for someone who is:
• Friendly, approachable and professional.
• Highly organised and able to manage a varied workload.
• Confident communicating with people from all backgrounds.
• Committed to delivering excellent customer service.
• Able to work both independently and as part of a team., Consider themselves disabled,
• Have been in the care of Plymouth City Council, or
• Are Armed Forces Service Leavers within the last two years.
  
  As part of our commitment to promoting equality we offer guaranteed interviews to those who meet the essential criteria and are considered disabled, care experienced or are an Armed Forces Service Leaver within the last two years.
"Plymouth City Council is proud to be an Age Friendly Employer. We encourage applications from talented people at every stage of their career."